Senior Technical Solutions Manager

Job Overview
The Technical Delivery Manager role supports the ongoing evolution of ICT capability across a policing agency through the provision of ICT infrastructure and communication platforms, operational software applications, and support services.
Key initiatives include the delivery of two flagship programs: the Mobile Workforce Program (MWP) and the Digital Workforce Program (DWP). These programs represent an enterprise multi-year technology transformation program that will usher in the future workplace and deliver IT solutions for next-generation policing.
This senior technical leader will lead the Mobility Portfolio's program of product development and delivery, including both in-house and third-party solutions, as well as enabling incremental changes to existing software solutions. They will work under broad direction, provide leadership, and contribute to project outcomes, to achieve portfolio priorities.
The role contributes to delivering the agency's priorities, including efficient and unified department operating systems and processes, as well as delivering systems and technology that support high levels of customer service and responsiveness.
The incumbent will manage a team of technical specialists, including developers and user experience designers, and operate effectively within a matrix structure, collaborating with cross-functional team members across both Project and Operations streams to align priorities, share resources, and drive cohesive delivery outcomes.
Leads the definition, implementation, and review of the organisation's systems development management framework.
Leads and manages the rapid delivery of high-quality changes with minimal lead time by leveraging ITIL Change Enablement practices, coordinating effective Release Management, and aligning with Organisational Change Management to ensure stakeholder awareness, adoption, and optimised product usage.
Oversees the development and implementation of a comprehensive product and portfolio delivery roadmap that encompasses new features, enhancements, and defect resolutions across all major software products and smaller applications.
Effectively manages interdependencies with other strategic programs and BAU initiatives to ensure alignment, timely delivery, and optimised resource allocation.
Oversees effective relationships with critical vendors and partners, including ensuring performance against contractual parameters.
Provides effective leadership to teams of technical experts, including planning, developing, and implementing workforce planning, performance management, and development programs, initiatives, and processes.
Develops and maintains Governance processes for the prioritisation of features, enhancements, and defects that align with a Product-based approach.
Establishes regular two-way collaboration between ICT Operations and the DevOps Engineers to provide effective across the portfolio to users and frequent, low-risk, production releases.
Develops and implements strategies for the successful ongoing operation of solutions from projects and that they are successfully handed over to Operational Services, including appropriate vendor support arrangements, training, and artefacts.
Required Skills and Qualifications
The ideal candidate will possess a current Australian work eligibility status and have a strong understanding of ICT service management, software development, and cloud computing. They will also have excellent communication and leadership skills, with proven ability to explain complex technical concepts in a professional manner to a wide range of audiences.
Demonstrated extensive experience in managing and improving an ICT technical service for applications and reporting services, including ICT standards and methodologies to achieve high-quality service outcomes.
Demonstrated in-depth knowledge of product development methodologies, principles, and practices, including both in-house developed and third-party/SAAS solutions, backed with broad ICT industry experience in the areas of cloud ability to manage multifaceted issues whilst operating independently and exercise judgment where procedures are not clearly defined.
Demonstrated high-level technical/professional competence across the ICT disciplines.
Benefits
The position offers a challenging and rewarding opportunity to work on a range of exciting projects, develop your skills and expertise, and make a significant contribution to the success of the agency.
Other Requirements
The incumbent must be able to participate in SAPOL's iEngage program and may require some out-of-hours work and intra/interstate travel.
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