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Parking Operations Manager

2 months ago


Brisbane, Queensland, Australia Wilson Parking Australia 1992 Pty Ltd Full time
About the Role

We are seeking a highly skilled and experienced Car Park Supervisor to join our team in Mackay. As a key member of our operations team, you will be responsible for overseeing the commercial performance of designated parking facilities, ensuring a seamless balance between exceptional customer service and impeccable car park presentation.

Key Responsibilities
  • Lead the carpark team through day-to-day operations and procedures.
  • Assist with tailoring rosters to meet the carparks needs.
  • Assist Carpark Manager with Daily, Weekly and Monthly reporting.
  • Fielding customer complaints.
  • Stakeholder engagement with client(s) and contractors.
  • Customer Service.
  • Assist with training new staff.
Requirements
  • Previous customer service experience (ideally in retail environments, call centre operations, or other customer service industries).
  • Experience in leadership roles preferred.
  • Genuine passion for providing excellent customer service.
  • Ideal candidate should be proficient in Microsoft Excel, PowerPoint and Word.
  • Good computer literacy skills.
  • Full Driver's licence with excellent driving skills.
  • Eligibility to work in Australia.
  • A willingness to learn and grow with the company.
What We Offer

In addition to standard Award Employment Conditions, you will receive uniforms, appropriate training and free parking when working.

Candidates will be required to complete a national police check.

We are committed to building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to supporting our Aboriginal and Torres Strait Islander Peoples with employment and career opportunities.