
Damage Assessor
1 week ago
Job Overview
The successful candidate will be responsible for accurately assessing property damage and determining claim quantum and scope under the relevant policy documentation. They must also provide clear and concise advice, solutions, timeframes and claim progress to key stakeholders, including customers, team members, repairers and suppliers.
Key Responsibilities:
- Assess the property loss or damage, determine policy coverage (claim quantum, scope & schedule), work closely with builders and determine reserve within delegated levels.
- Proactively communicate clear and accurate advice, solutions, timeframes and claim progress to stakeholders, including customers, team members, repairers and suppliers.
- Deliver professional and excellent service when completing on-site and desktop assessments, interacting with customers as requested by team members.
- Support the team to identify customer resolution strategies to minimise customer escalations.
- Determine an appropriate claim fulfilment method that balances customer needs with business outcomes.
- Identify customers experiencing vulnerability and take appropriate action to ensure the customer is supported.
- Respond to customer and stakeholder requests within expected or agreed timeframes.
Requirements:
- Industry qualifications/ studying or completed Diploma of Loss Adjusting (Desired)
- Previous Assessing experience
- Proven performer in customer service roles
- Experience in compiling scope of works
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