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Customer Service Team Coordinator

2 months ago

Sydney, New South Wales, Australia SG Fleet Full time
About SG Fleet

SG Fleet is a leading financial services company specializing in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we have a total portfolio under management of $2.5 Billion and over 1200 employees.

Job Summary

We are seeking a highly skilled and experienced Customer Service Team Coordinator to join our Renovations Team. As a key member of our team, you will be responsible for coordinating the workload to ensure tasks are completed in a timely manner and customer expectations are met and exceeded.

Key Responsibilities
  • Manage the daily workload across the team, prioritizing activities to ensure completion within required timeframes.
  • Action quality assessments to ensure processes are being followed and quotes are accurate.
  • Provide guidance, instruction, training, and leadership to the team to achieve key results.
  • Effectively assist with internal queries in relation to Renovations.
  • Liaise with external stakeholders to facilitate renovations and build relationships.
  • Identify and report any issues or potential issues that could have a negative impact on SG Fleet.
Requirements
  • Solid previous experience in a customer service role.
  • Ability to effectively manage internal and external relationships with superior communication skills.
  • Ability to motivate and lead others to meet departmental KPIs.
  • Strong organizational and time management skills.
  • Ability to resolve problems through to completion resolution in a timely and effective manner.
  • Sound computer skills, including strong MS Office.
  • High-level numeracy and attention to detail.
What We Offer

At SG Fleet, we offer a range of benefits, including:

  • Recharge and relax with up to four extra days of leave each year.
  • Industry-leading 20 weeks paid parental leave.
  • Save plenty with vehicle salary packaging.
  • Monetary service milestone awards.
  • Recruitment referral bonus.
  • Discounted mobility products and services.
  • Flexible work arrangements.
  • Career progression opportunities.
  • Education support towards your growth.
  • Two paid volunteer days each year.
  • Health and wellbeing support.