Operational Claims Specialist

3 days ago


Brisbane, Queensland, Australia beBeeClaimsHandler Full time $78,141 - $104,193
Claims Handler Opportunity

This is a fantastic chance to work in an exciting role that values integrity, innovation and exceptional service.

We are seeking a skilled Claims Handler to join our team. As a Claims Handler you will be responsible for managing a portfolio of claims, guiding customers through each stage of the process and handling customer inquiries.

  • Manage a portfolio of claims, guide customers through each stage and handle customer inquiries.
  • Assess claims and resolve complex issues.
  • Deliver exceptional customer service and communicate effectively with customers.
  • Collaborate with the broader team to achieve goals and objectives.
About You:
  • Prior experience in insurance claims, particularly in complex or technical claims investigations or dispute resolution.
  • Able to interpret and communicate detailed policy wording and legislative requirements to customers.
  • Confident in managing sensitive conversations with empathy, clarity and professionalism.
  • Strong problem-solving skills with the ability to assess complex information and provide clear guidance.
  • A high level of resilience and emotional intelligence when working with challenging customers.
What's on Offer:
  • A full-time permanent role with a competitive salary package.
  • The opportunity to earn monthly incentives.
  • Ongoing learning and development with structured training programs.
  • A Monday to Friday work schedule with no weekend shifts.

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