Digital and Regional Motor Assessor

2 weeks ago

Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Job Summary

We are seeking a skilled Motor Assessor to join our team at Allianz Australia Services Pty Ltd. As a Motor Assessor, you will play a critical role in delivering optimal assessment outcomes for repair costs or total loss situations.

Key Responsibilities

  • Deliver accurate and timely assessments of motor vehicle damage, including file reviews and repair cost estimates.
  • Adhere to the motor assessing process, including guidelines, parts policy, severity coding, and repairer standards.
  • Utilize repair cost benchmarking, alternative parts usage, and scorecards to enhance repairer performance.
  • Provide exceptional customer service to both Selected and non-Selected repairers, ensuring a high-quality experience.
  • Resolve customer complaints promptly, encompassing issues related to repair warranty and service, and strive to meet or surpass productivity goals.

About You

  • Required trade qualification and significant experience post-apprenticeship as a panel beater, spray painter, or motor mechanic, or significant experience as a motor insurance assessor.
  • Experience in repair shop management/estimating and motor vehicle assessing practices, as well as providing damaged vehicle quotations.
  • Good understanding of the Motor Vehicle Insurer and Repair Industry Code of Conduct.
  • Skilled in planning and prioritizing effectively, managing tasks, and handling competing resources and demands.
  • Competence in navigating complex situations, providing pragmatic commercial solutions, and demonstrating technical proficiency with relevant systems and tools, alongside excellent communication skills.

What We Offer

  • A dynamic and supportive work environment that values diversity and inclusion.
  • A comprehensive range of employee benefits, including access to on-demand learning resources, insurance products, and discounts on retail, tech, and travel brands.
  • Opportunities for career development and growth within a global organization.
  • A commitment to work-life balance and flexible working arrangements.

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