Service and Aftermarket Manager

3 weeks ago

Sydney, New South Wales, Australia 360HR Solutions Full time

Drive services and achieve aftermarket business growth with our team of environmental experts.

Key Responsibilities:
  • Client Relationships: Build and maintain strong relationships with existing and new clients, developing service quotes and negotiating contracts for profitability.
  • Service Delivery: Manage client inquiries, ensuring a steady, profitable pipeline aligned with revenue targets.
  • Team Leadership: Lead, mentor, and support the Services team, promoting teamwork and high performance.
  • Inventory Management: Maintain inventory levels and manage timely procurement through the ERP system.
  • Service Quality: Guide technicians in meeting company standards for documentation and client interactions.
  • Metric Monitoring: Monitor service performance metrics, implementing improvements to enhance efficiency and quality.
  • Compliance: Ensure compliance with environmental regulations and company policies.
  • Cross-Department Collaboration: Collaborate with other departments to improve service performance and customer satisfaction.

Requirements:

  • Established Network: Proven ability to leverage an established customer network and generate new business opportunities from the ground up.
  • Service Background: Solid background in service or maintenance, and aftermarket management.
  • Attention to Detail: Strong attention to detail and accuracy in all aspects of work.
  • Communication Skills: Exceptional verbal and written communication skills, enabling effective client and team interactions.
  • Organisational Skills: Strong organisational and time management abilities.
  • Customer Service: Proven customer service and negotiation expertise with a client-focused approach.
  • Background in Service: Background in service, maintenance, or aftermarket management, ideally with air pollution control systems or similar industries.

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