Life-Giving Customer Service Specialist

1 week ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $45,000 - $75,000
Job Description

We are seeking an exceptional individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing top-notch customer service to support the timely distribution of life-giving blood and products.

As a key member of our team, you will work closely with medical and scientific stakeholders to ensure accurate and timely delivery of orders. You will also be responsible for receiving and confirming orders from approved health providers, providing excellent customer service over the phone and via email, and escalating all issues that result in deviation from the work schedule or standard work processes.

You will have the opportunity to continually look for ways to optimise work processes within the customer service team by actively learning and adapting your approach to achieve great outcomes. You will act with a sense of urgency, high energy, and enthusiasm and be able to relate openly and comfortably with everyone.

Key Responsibilities:
  • Receive and confirm orders from approved health providers
  • Provide excellent customer service over the phone and via email
  • Liaise with medical and scientific stakeholders
  • Escalate all issues that result in deviation from the work schedule or standard work processes

What We're Looking For:

  • Experience in customer service roles
  • Prioritisation and organisation skills
  • Ability to work in a fast-paced environment
  • Excellent communication and interpersonal skills

Benefits and Wellbeing:

We place our employees' well-being at the forefront and express gratitude and care for one another. As an organisation, we celebrate diversity and support all our people. Our benefits include:

  • Ability to purchase additional annual leave
  • Access to salary packaging
  • 14 weeks paid parental leave
  • Our dedicated employee assistance program - Sonder

Sound Interesting? If so, please submit your application.



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