Customer Service Representative

3 weeks ago


Palm Cove, Queensland, Australia Swimart Full time

About Swimart

With over 73 local community destinations and almost 40 years of industry expertise, Swimart is a trusted brand in the Australian and New Zealand pool and spa industry. Our customer service professionals have built our reputation for making pool care easy for pool owners everywhere.

About the Role

As a key member of our team, you will provide outstanding customer service and assist customers with their pool and spa requirements. You will also be responsible for generating product and service sales, as well as assisting the Manager in the maintenance and daily running of the retail store.

Key Responsibilities

  • Provide superior customer service and assist customers with their pool and spa requirements.
  • Generate product and service sales.
  • Assist the Manager with the maintenance and daily running of the retail store.
  • Maintain merchandising standards and stock control.
  • Demonstrate and provide solutions for pool pumps, filters, chlorinators, cleaners, lights, and automation systems.
  • Use, record, and update our CRM, process transactions on the POS, and other systems as required.
  • Perform store opening and cash handling duties.

About You

We are looking for a self-motivated and highly organised individual who can work effectively within a small team. You should have the ability to manage and co-ordinate service work, work safely and efficiently under pressure, and be a positive customer-focused team player with a 'can do' attitude. If you are flexible and available to work as per the season and needs of the business, we encourage you to apply.



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