Strategic Customer Success Manager

2 weeks ago

Haymarket, New South Wales, Australia beBeeEngagement Full time $96,000 - $124,000

The ideal candidate for this role will have strong leadership skills, with the ability to drive delivery excellence and enforce good project governance.

About the Role

This is a strategic position that will partner closely with Sales, Customer Success, Support and Product Teams on campaigns, programs, and content.

Key Responsibilities
  • To assure customer success by driving customer satisfaction throughout the customer success & services life-cycle.
  • To ensure customers are making the most value of our products and services by positioning, preparing, managing the delivery and follow-up of professional services and training engagements.
  • To demonstrate a passion for the job and lead by example, putting customers first to achieve sales and delivery mission.
  • To collaborate with the sales counterpart and engage early in the sales process to seek to understand customers' needs, their business, how success is defined, and ensure that we are exceeding expectations in delivery and developing valued solutions.
  • To identify opportunities for new services by understanding and addressing potential new use-cases and the ability to articulate the business value in the upsell, or extension of services.
Requirements

To be successful in this role, you will need:

  • Data and AI domain knowledge and experience working with customers to realise business value through to production implementations.
  • Proven experience in senior customer-facing roles that require a mix of influencing, validating, negotiating, understanding and execution.
  • Excellent customer-facing skills and the ability to communicate with Executives as well as other stakeholders both internally and externally.
  • A consistent track record of identifying customer needs and successfully implementing solutions.
  • Demonstrate strong leadership experience, the ability to enforce good project governance and drive delivery excellence.
  • Strong service delivery and program management skills with the ability to synthesize customer success outcomes into well-structured program plans that deliver against such outcomes.
  • Proven experience in estimating effort and scope for services.
  • Outstanding communication and customer relationship skills.
Benefits

We offer a comprehensive benefits package including:

  • A competitive salary and bonus structure.
  • A range of health insurance options.
  • A generous retirement plan.
  • Flexible working arrangements.
  • Ongoing training and development opportunities.
About Us

We are a global organisation with offices around the world. We pride ourselves on being a diverse and inclusive workplace, where everyone can thrive.

We are committed to fostering a culture that values creativity, innovation, and collaboration.

We believe that our people are our greatest asset, and we invest heavily in their development and growth.

We offer a range of career opportunities across multiple disciplines, from software development to sales and marketing.

We are always looking for talented individuals who share our values and are passionate about delivering exceptional results.

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