Senior Application Support Analyst

5 days ago

Bedford Park, South Australia Royal Bank of Canada Full time

Job Description

What is the Opportunity?

As a Senior Application Support Analyst at Royal Bank of Canada, you will be responsible for providing leadership to the global application support team and ensuring maximum uptime by providing continual 24/7 support. You will manage large-scale structured applications and be a key contributor in defining the organization's vision, strategies, and direction.

Key Responsibilities:
  • Provide leadership to the global application support team and ensure maximum uptime by providing continual 24/7 support.
  • Manage large-scale structured applications and be a key contributor in defining the organization's vision, strategies, and direction.
  • Support applications and infrastructure, work with business users, change management, incident and problem management, audit and compliance reviews, EOD batch monitoring, tasks automation, BCP testing, infrastructure planning, and implementation.
  • Work with senior management, front office business users, traders, quants, risk managers, product control, and other groups located in various geographic locations.
  • Proactively identify operational risks and control deficiencies in the business, review and comply with firm policies applicable to business activities.
  • Liaise with internal development teams and external vendors to resolve support issues of Fixed Income Derivative applications, demonstrate strong leadership of the team, quick coordination of resources to resolve IT production incidents, ensure logging of support incidents, hold Problem Review Meetings (PRMs), and track action items to closure.
  • Provide regular updates and status to all stakeholders on open issues, ensure systems delivered to production environments meet enterprise quality requirements, and facilitate the rollout of software components in production.
  • Proactively prepare for planned maintenance over weekends, DR exercises, and all major rollouts, provide subject matter expertise and guidance to team members, and provide feedback to senior management to improve enterprise process improvements.
Requirements:
  • 8+ years of experience in IT, minimum 2-3 years of experience in the financial industry.
  • Prior in-depth experience in implementing and supporting large-scale production systems.
  • Knowledge of Fixed Income Trading activities, Market Data Feeds, and applications such as Murex, Bloomberg, and other Derivative risk systems is highly desirable.
  • Strong experience on Linux, Windows, SQL Server, and Application monitoring tools (ITRS Geneos and Job Scheduler (CTRL-M)).
  • Analyze existing FICC Derivative systems and liaise with Business/Development teams for system improvement.
  • Strong knowledge of FICC Structured Derivative Products and ability to work with Front office Business users.
What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
  • Leaders who support your development through coaching and managing opportunities.
  • Ability to make a difference and lasting impact.
  • Work in a dynamic, collaborative, progressive, and high-performing team.
  • A world-class training program in financial services.
  • Flexible work/life balance options.
  • Opportunities to do challenging work.

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