Reception Support Officer

5 days ago

Geelong, Victoria, Australia beBeeCommunication Full time $57,859 - $59,522

Job Title: Reception Support Officer


Job Summary: We are seeking a highly organized and skilled individual to provide reception support services in our dynamic Surgical/Medical Ward.

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As a key member of our team, you will be responsible for delivering excellent customer service, meeting and greeting visitors entering the ward, supporting the multi-disciplinary team through patient admissions, discharging and data collection, maintaining accurate records, coordinating telephone calls and messages, assisting patients and visitors with enquiries and directions, receiving and creating pre-admission forms, and distributing and coordinating ingoing and ongoing mail and faxes.

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Key Responsibilities:

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  • Participate in handover between shifts.">
  • Coordinate telephone calls and messages promptly and professionally.">
  • Maintain patient records ensuring accuracy and currency of details.">
  • Assist patients, visitors and general public with enquiries and directions.">
  • Receive and create pre-admission forms, checking health insurance details and notifying patient of any extra charges they may incur.">
  • Admit new admissions for the day.">
  • Distribute and coordinate ingoing and ongoing mail and faxes.">
  • Photocopying and other duties as required.">
  • Coordinate with the Manager, HIS or Hospital Coordinator of any problems encountered whilst on duty.">
  • Maintains cordial relations with patients, family, all ancillary staff and other members of the department.">
  • Work with Doctors and Nurses, providing assistance with any admin task they may need.">

Requirements:

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  • You will have superior communication skills with the ability to relate to hospital staff, patients, families and medical staff.">
  • You will have a knowledge of medical terminology and excellent attention to detail and the ability to problem solve.">
  • To succeed, you will have the ability to prioritize and multitask a busy and varied workload with experience in the health industry highly regarded.">

Benefits:

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  • A healthy work-life balance through flexible work options, additional purchased leave and well-being programs.">
  • Employee discount on St John of God Hospital & Medical Services and Private Health Insurance.">
  • Innovative Professional Development opportunities.">
  • Access to a range of Lifestyle, Health & Wellbeing rewards and discounts.">

Working at Our Organization:

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At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. We are committed to creating a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

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