Workforce Management Specialist

7 days ago

Belrose, New South Wales, Australia Pandora Full time
About the Role

The Workforce Management Specialist is a key position within Pandora's retail operations, responsible for driving efficiency and productivity in workforce management. This role requires a strong analytical mindset, excellent communication skills, and the ability to work effectively in a global context.

Key Responsibilities
  • Oversee the day-to-day operational management of workforce management systems, ensuring accurate labor requirement forecasting, scheduling, and real-time adjustments.
  • Collaborate with local managers to align staffing levels, schedules, and resource allocation with market-specific operational needs.
  • Analyze market-specific workforce performance, attendance, and productivity data to identify operational trends and opportunities for improvement.
  • Provide guidance and training to super users on the optimal utilization of workforce management tools and best practices.
  • Contribute to the establishment of market-specific operational standards for workforce management policies and metrics.
  • Regularly monitor and interpret market-specific KPIs related to workforce management, generating actionable reports and dashboards.
  • Actively engage with the global workforce management community to gather insights and drive initiatives to maximize system benefits.
  • Manage change requests related to the workforce management system, evaluating feasibility and impact.
  • Ensure adherence to labor laws, regulations, and company policies pertinent to workforce management.
Requirements
  • Experience in global workforce management, preferably within the retail industry.
  • Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
  • Proficiency in workforce management software and scheduling tools.
  • Excellent communication skills, both written and verbal, with the ability to collaborate with stakeholders at all levels.
  • Strong organizational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context.
  • Demonstrated problem-solving and decision-making skills.
  • Knowledge of labor laws and regulations across different regions.
  • Retail experience and an understanding of the unique challenges and requirements of the industry.
About Pandora

Pandora is the largest jewelry company in the world, giving a voice to millions of people's loves every day. We sell three pieces of our hand-crafted jewelry every second and have the largest network in the industry, with almost 7,000 points of sale around the globe and a strong online business.

Launching in Australia in, Pandora Australia New Zealand (ANZ) has since become the fourth largest market for the Danish jewelry house with stores across the ANZ network, employees in corporate, and over employees in retail.

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

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