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Workforce Management Specialist

2 months ago

Belrose, New South Wales, Australia Pandora Full time
About the Role

The Workforce Management Specialist - Global Operations is a key member of our team, responsible for supporting and enhancing workforce operations in Pandora's retail locations. This role focuses on the effective management of workforce management systems, working closely with local retail teams to ensure optimal resource allocation, contributing to store productivity, and improving the customer and employee experience.

Key Responsibilities
  • Oversee the day-to-day operational management of the workforce management system, ensuring accurate labour requirement forecasting, scheduling, and real-time adjustments in alignment with market-specific dynamics.
  • Collaborate effectively with local managers to align staffing levels, schedules, and resource allocation with the intricacies of each market's operational needs.
  • Analyse market-specific workforce performance, attendance, and productivity data to identify operational trends, patterns, and opportunities for continuous improvement in collaboration with local and global workforce management teams.
  • Provide hands-on guidance and training to super users on the optimal utilisation of workforce management tools, systems, and best practices, ensuring consistent and optimised adoption.
  • Contribute to the establishment of market-specific operational standards for workforce management policies, procedures, and metrics, enhancing overall operational efficiency and employee satisfaction.
  • Regularly monitor and interpret market-specific KPIs related to workforce management, generating actionable reports and dashboards for performance tracking and corrective action recommendations.
  • Actively engage with global workforce management community to gather insights, fostering knowledge sharing, and driving initiatives to maximise system benefits.
  • Efficiently manage change requests related to the workforce management system, evaluating feasibility, impact, and implementation strategies in close collaboration with stakeholders.
  • Ensure adherence to labour laws, regulations, and company policies pertinent to workforce management, time and attendance, and employee scheduling within the diverse markets under purview.
  • Foster a culture of collaboration and continuous improvement by establishing regular interactions and communication channels among global and local workforce management teams.
Performance Metrics
  • Workforce productivity (Sales per labour hour)
  • Wages spend vs budget (and management)
  • Wages to sales mix
  • Workforce utilisation (Labour utilisation rate)
  • Schedule efficiency (Store time spend on scheduling)
  • Compliance with labour laws and policies
  • Employee satisfaction - NPS
Requirements
  • Experience in global workforce management, preferably within the retail industry.
  • Strong analytical skills with the ability to interpret and leverage data to drive decision-making.
  • Proficiency in workforce management software and scheduling tools. Experience with Ceridian Workforce is considered an advantage.
  • Excellent communication skills, both written and verbal, with the ability to effectively collaborate with stakeholders at all levels across different cultural backgrounds.
  • Strong organisational and time management abilities, with the capacity to manage multiple priorities and meet deadlines in a global context.
  • Demonstrated problem-solving and decision-making skills.
  • Knowledge of labour laws and regulations across different regions, particularly as they pertain to workforce management.
  • Retail experience and an understanding of the unique challenges and requirements of the industry.
  • Ability to adapt to a fast-paced, dynamic environment and work effectively under pressure across different time zones and cultural contexts.