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Administrative Support Officer

3 weeks ago

Cambridge, Massachusetts, Australia beBeeCustomer Full time $35,000 - $40,000

Job Role Overview

This client-facing administrative role is responsible for providing exceptional support to patients and staff in a fast-paced environment.

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  • Key Responsibilities:
  • Provide administrative assistance to clients and staff while maintaining a professional, caring, and friendly demeanor.
  • Act as the primary point of contact for patients, delivering excellent customer service through face-to-face and phone interactions.
  • Adapt to changing circumstances and manage competing priorities with ease.
  • Coordinate patient appointments and consultations, ensuring seamless booking and confirmation processes.
  • Billing and receipting at appointment times, accurately processing relevant paperwork and data entry.
  • Ensure the smooth operation of the clinic by managing daily tasks and activities.
  • Liaise with the team to optimize efficiency and effectiveness.
  • Manage patient records and filing systems, maintaining accurate and up-to-date documentation.

Required Skills and Qualifications

To excel in this role, you will require:

  • Excellent Patient Care and Customer Service Skills:
  • Demonstrate a strong ability to provide exceptional care and service to patients.
  • Strong Organisation and Communication Skills:
  • Showcase your organisational and communication skills, with the ability to liaise effectively with internal and external stakeholders.
  • Proven Experience Working Independently and in Teams:
  • Demonstrate your ability to work successfully both independently and within a team environment.
  • Patient Billing Systems and Medicare Knowledge:
  • Holding knowledge of patient billing systems and related Medicare funding mechanisms would be highly valued.
  • Exceptional Phone Manner and Inquiries Handling:
  • Showcase your exceptional phone manner and ability to handle high volumes of patient inquiries.
  • Attention to Detail and Organisational Abilities:
  • Demonstrate your high attention to detail and excellent organisational skills.
  • Flexible Approach to Work:
  • Showcase your flexible approach to work and ability to adapt in a fast-paced environment.

Benefits of Joining Our Team

By joining our team, you can expect:

  • A close-knit team environment with a thriving culture.
  • A challenging and fast-paced role with one of the most influential healthcare providers.
  • A supportive environment where you can develop and grow with excellent management.