Clinical Operations Coordinator

2 months ago


Sunshine Coast, Australia 1300 Smiles Dentists Full time
About the Role

We are seeking a highly organized and detail-oriented Clinical Coordinator to join our team at 1300 Smiles Dentists. As a Clinical Coordinator, you will play a vital role in supporting the Practice Manager to coordinate and manage the financial and operational aspects of the practice.

Key Responsibilities
  • Practice Operations: Assist in the daily management of the practice to ensure exceptional patient experiences at every touchpoint.
  • Customer Service: Handle customer complaints promptly and professionally, creating a positive and welcoming environment for patients.
  • Front Office Management: Maintain a clean and well-presented reception and front office area, ensuring a professional image for the practice.
  • Team Support: Assist in the recruitment process, contribute to building a high-performing team, and facilitate the induction and onboarding of new employees.
  • Practice Growth: Collaborate with the Practice Manager to drive practice growth by assisting with local area marketing and implementing initiatives to increase patient engagement.
  • Administrative Tasks: Manage daily tasks such as recalls, confirmations, online bookings, and treatment follow-ups, ensuring seamless practice operations.
  • Patient Care: Deliver exceptional patient care, with a focus on new and existing patients, and undertake practice administration activities to maintain high standards.
  • Flexibility: Be flexible to work on reception or in surgery as needed to support practice operations.
  • Continuous Improvement: Participate in WH&S audits and implement recommended improvements within specified timelines.
Requirements
  • Previous experience in dental or healthcare administration preferred.
  • Strong organizational and communication skills.
  • Demonstrated ability to work effectively in a team.
  • Commitment to delivering outstanding patient care.
  • Proficiency in office software and practice management systems.

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