Key Player in Customer Success Strategy

2 weeks ago

Canberra, ACT, Australia beBeeCustomerSuccess Full time $90,000 - $130,000
Customer Success Professional Opportunity

This is a unique opportunity to make a meaningful impact in driving successful outcomes with our customers. As a Customer Success Manager on our Digital Experience team, you'll play a critical role in defining and executing plans that deliver exceptional value.

You will engage with customers through success programs and high-touch services, delivering the right resources at the right point in their journey. This involves developing strong relationships, identifying areas for improvement, and providing expert guidance to help customers achieve their goals.

Your Key Responsibilities:

  • Act as the main point of contact throughout the customer engagement, defining a clear path forward and coordinating communication across stakeholders.
  • Monitor progress toward defined success metrics and adjust strategies as needed.
  • Ensure customers are employing best practices to maximize value from our solutions.
  • Triage risk and develop mitigation plans to minimize impact.
  • Drive adoption of Adobe Experience Cloud solutions, using data to inform insights and progress.
  • Identify common challenges and suggest innovative solutions by leveraging global best practices.
  • Serve as the voice of your customers internally, sharing process improvements and feedback to drive continuous growth.
  • Test and refine customer success program ideas, monitoring results based on key metrics.
  • Contribute to thought leadership and share best practices and feedback across the organization to enhance our approach.

The Ideal Candidate:

  • Bachelor's Degree and/or relevant work experience.
  • Minimum 4 years of customer success or technology consulting experience, preferably in digital marketing/digital experience.
  • PASSION FOR PARTNERING WITH CUSTOMERS TO DRIVE SUCCESS AND MEASURABLE OUTCOMES.
  • Creative problem-solving skills and ability to analyze data to identify customer risk.
  • Highly motivated and proactive, with a passion for developing new skills and expertise.
  • Ability to prioritize, multitask, and perform effectively under pressure.
  • Effective team player with excellent collaboration and communication skills.
  • Demonstrate passion for creative problem-solving and adaptability.

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