Retail Customer Service Representative

4 weeks ago


Shire of Esperance, Australia Australia Post Full time
About the Opportunity

We're seeking a skilled and enthusiastic Retail Customer Service Officer to join our team at Australia Post. As a key member of our retail team, you'll play a vital role in delivering exceptional customer experiences and helping Australians service their own businesses.

Key Responsibilities:

  • Provide outstanding customer service and sales support to our customers
  • Manage high-value transactions accurately, including cash, cheques, credit cards, and EFTPOS
  • Conduct and process identity services transactions, including Australian Passport Interviews
  • Promote our products and services through up-selling and cross-selling, merchandising, and other promotional activities
  • Assist customers with mail lodgements and associate costs
  • Build rewarding relationships with customers by understanding their needs
  • Assist with administrative duties, such as stocktaking and record maintenance

About You

We're looking for someone who is friendly, enthusiastic, and reliable, with a passion for working in a team environment. You'll need to have experience in customer service and/or cash handling, and be fit to lift up to 16kgs of mail regularly and stand for your shift.

What We Offer

  • We invest in your growth and development, encouraging you to reach your full potential
  • Be part of a culture where everyone feels valued, included, and empowered to bring their authentic self to work every day
  • We prioritize your personal wellbeing and recognize your contributions to our success with Post Perks and more

Our Commitment to Diversity and Inclusion

We believe our business should reflect the diverse communities we serve. We're proud to be an inclusive workplace for people from all walks of life, and we encourage applications from people of all ages, genders, and backgrounds.



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