Taxation and Superannuation Specialist

1 week ago

Adelaide, South Australia beBeeClient Full time $45,000 - $63,000
Job Overview

We are seeking a Client Advocate to join our Frontline Operations group. As a Client Advocate, you will be the primary point of contact for clients, providing exceptional service and support to ensure their taxation, superannuation, and registration obligations are met.

Key Responsibilities
  • Assist clients through various channels, including phone, web chat, email, paper, and online portals.
  • Understand individual client circumstances and provide tailored advice aligned with current legislation, policy, and procedures.
  • Engage in meaningful conversations to support and facilitate client outcomes.
  • Navigate challenging interactions with empathy and professionalism.
  • Work within a scheduled contact centre environment, providing high-quality service to clients between 7am and 7pm.
  • Deliver tailored solutions that shape client behaviour and encourage ongoing willing participation in the taxation and superannuation systems.
  • Build and maintain positive client relationships while making informed decisions to resolve enquiries.
  • Collaborate with team members to share knowledge and contribute to continuous improvements.
Locations, Terms and Eligibility
  • Locations: Adelaide, Albury, Box Hill, Brisbane CBD, Burnie, Dandenong, Geelong, Gosford, Hobart, Melbourne CBD, Moonee Ponds, Newcastle, Parramatta, Penrith, Perth, Townsville, Upper Mount Gravatt, Wollongong.
  • Employment type: Full-time.
  • Seniority level: Entry level.
  • Job function: Customer Service.
  • Industries: Government Administration.
  • Role type: Client Advocate (APS 3).
  • This role may be offered on an ongoing or non-ongoing basis.
Diversity, Inclusion and Recruitment

We embrace diversity and promote inclusive recruitment practices. We encourage applications from people with disability or neurodivergence, Aboriginal and Torres Strait Islander peoples, and individuals from all backgrounds.

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