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Customer Experience Specialist

2 months ago

Melbourne, Victoria, Australia Xero Full time
About the Role

Xero is a leading cloud accounting platform that empowers small businesses and their advisors to thrive. As a Customer Experience Specialist, you will play a vital role in delivering exceptional support and guidance to our customers, helping them get the most out of Xero.

Key Responsibilities
  • Provide timely and accurate support to customers through various channels, including phone, email, and chat.
  • Utilize your knowledge of accounting fundamentals to resolve customer queries and issues.
  • Collaborate with cross-functional teams to ensure seamless customer experiences.
  • Participate in proactive call campaigns to engage with customers and promote Xero's value proposition.
  • Escalate complex issues to ensure timely resolution and customer satisfaction.
Requirements
  • Previous experience in a customer-facing role, preferably in accounting or bookkeeping.
  • Strong problem-solving skills and ability to work independently.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Accounting or bookkeeping qualification (or working towards) is essential.
What We Offer

Xero is committed to creating a supportive and inclusive work environment. As a Customer Experience Specialist, you will enjoy:

  • A competitive salary and benefits package.
  • Ongoing training and development opportunities.
  • A collaborative and dynamic team culture.
  • The chance to work with a leading cloud accounting platform and make a real impact on small businesses and their advisors.