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Global Training Expert for Sea Logistics Operations

2 months ago


Melbourne, Victoria, Australia Kuehne+Nagel Full time
Job Description:

As the global leader in Sea Logistics, Kuehne+Nagel's growth and success is a testament to the value of our employees. Our team members have driven business excellence both internally and externally, shaping best practices with customers worldwide.

About Your Role:

We are seeking an experienced professional who embodies a proactive attitude and is passionate about developing others. The goal of this role is to enhance the knowledge and competencies of our teams, ultimately improving customer and employee experiences.

  • The ideal candidate will excel in clear communication and possess a diverse range of training methods and techniques.
  • A background in customer service or equivalent, coupled with a broad understanding of freight forwarding, is highly desirable.
Your Responsibilities:

You will focus on supporting the organization in achieving operational excellence by upscaling the knowledge and competencies of our teams through exceptional instructional methods, training, coaching, and skills development.

  1. Provide operational systems and general business field training to new users using effective training techniques and high-quality documentation.
  2. Ensure accurate recording of training in the company's Learning Management System (LMS).
  3. Monitor and report the completeness of training for both hard and soft skill competencies.
  4. Research methods and techniques in workplace training, remaining up-to-date on industry developments and competition.
  5. Administer assessments to determine the effectiveness of training strategies.
  6. Create high-quality training material as per KN standards using available digital platforms/technology.
  7. Develop training concepts and learning paths for teams and individuals.
  8. Drive productivity organically through upscaling the knowledge and competencies of the organization.
About You:

We are looking for someone with experience in conducting training sessions, both on-site and remotely, and proven experience in managing and supervising teams.

  • Familiarity with import/export, warehouse, and transport operations is preferred.
  • Excellent planning, organizing, and time management skills are essential.
  • Strong collaboration and communication abilities are required.
  • Proficiency in Microsoft Word, Excel, and PowerPoint is necessary.
Why Choose Us:

Kuehne+Nagel offers flexible working arrangements, including the ability to work from home and flexible daily working hours. We provide continuous professional development and regular career progression discussions, emphasizing annual Individual Development Plans and internal and external training opportunities. If you're looking for a career, not just a job, then join us.