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IT and Communications Trainee
2 months ago
The IT&C Trainee will be part of a dynamic team responsible for delivering high-quality IT services to support the growth and innovation of McLean Care. As a key member of the team, you will provide hands-on support across a range of IT&C functions, with a primary focus on delivering first-level technical support, assisting in IT asset management, and contributing to the maintenance and administration of IT systems.
Key Responsibilities:
- Provide technical support to internal users, resolving common technical issues and escalating complex problems to senior team members.
- Assist in the maintenance and administration of IT systems, including hardware, software, and network infrastructure.
- Contribute to the development and implementation of IT projects, working closely with the broader IT&C team.
- Collaborate with team members to identify and resolve technical issues, sharing knowledge and best practices to improve IT service delivery.
- Develop and maintain a strong understanding of IT systems, including hardware, software, and networking concepts.
About You:
- Year 12 High School Certificate or equivalent.
- Current unencumbered NSW Driver's Licence.
- A foundational understanding of IT systems, including hardware, software, and basic networking concepts.
- Strong verbal and written communication skills, with the ability to clearly explain technical concepts to non-technical staff.
- Demonstrated ability to problem-solve, identify root causes, and apply practical solutions.
- Commitment to providing excellent service to internal and external users by addressing their IT concerns promptly and professionally.
- Ability to manage time effectively, prioritise tasks, and maintain attention to detail when working on multiple tasks or under pressure.
- Capacity to work effectively as part of a team, contributing to shared goals and learning from experienced colleagues.
- Strong enthusiasm for acquiring new technical skills, staying updated with emerging technologies, and adapting to evolving IT practices.
- Awareness of the importance of data security, privacy, and following organisational processes related to IT&C practices.
- Capacity for overnight travel.
What's in it for you:
- Earn while you learn with a leading Not-For-Profit Aged Care Provider.
- Salary packaging (up to $18,900 net) to increase your take-home pay.
- Access to Blue Light Card (Retail Discounts).
- NSW Additional Public Holiday (Christmas Picnic).
- Employee Assistance Program (EAP).
- Free Influenza Program.
- Access to Scholarship Programs & Professional Development.
McLean Care is passionate about creating an inclusive workplace that promotes the right to feel safe, be valued and heard. Creating a culture that celebrates the diverse voices of our people which connects us closer to our residents, clients and the communities we serve, because we believe change starts with us.
To be eligible to apply for this position, you must be eligible to work in Australia, be willing to undertake a criminal record check and NDIS Check in accordance with the requirements of the Aged Care Act 1997.
