L2 Technical Support Specialist

4 weeks ago

Sydney, New South Wales, Australia Aptitude Software Full time

About Aptitude Software

We are a leading provider of financial control and insights solutions, serving over 75 CFOs across four continents. Our team of experts is passionate about delivering software solutions that empower our clients to achieve their ambitions.

Job Summary

We are seeking a highly skilled L2 Support Consultant to join our team. As a key member of our support team, you will provide advanced level functional and technical support to our customers, engaging with clients through skillful analysis, effective communication, and coordination with product management and development teams.

Key Responsibilities

  • Provide timely and effective support to customers regarding our product portfolio.
  • Engage with clients through skillful analysis, effective communication, and coordination with product management and development teams.
  • Maintain a high level of client satisfaction.
  • Obtain detailed and accurate information relating to the business impact of client issues.
  • Replicate, investigate, and diagnose issues.
  • Analyze log files using standard debugging concepts.
  • Work closely with internal teams on escalated functional and technical issues.
  • Document issues for further diagnostic of root cause isolation.
  • Gather and present client insights to teams across Aptitude.

Requirements

  • Education to at least Bachelor's degree.
  • Previous experience in a similar role.
  • Analytical mindset, problem-solving, process-driven, and quick learner.
  • Self-motivated with ability to work independently.
  • Excellent interpersonal and communication skills.

Advantageous Skills

  • Previous experience supporting enterprise finance software products.
  • Understanding of accounting principles.
  • Experience in Banking, Telco, High-Tech, or Insurance sectors.
  • Business analysis and testing experience.

Technical Skills

  • Good understanding of relational databases.
  • Good knowledge of SQL language.
  • Good knowledge of Unix/Linux operating systems and tools.
  • Knowledge of software debugging and profiling tools.
  • Ability to read and understand source code in programming languages like Java/C/C++/C#.
  • Ability to create simple ad-hoc programs or scripts.

Availability and Work Pattern

  • Cover 8 hour shifts during extended day hours (06:00 – 24:00).
  • Be on call-out (standby) at night may be required.
  • Occasionally cover on public holidays and weekends may be required.

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Talent International Full time

    Talent International is partnering with a rapidly growing Managed Service Provider in Australia to find a skilled Level 2 Technical Support Engineer.We are seeking an experienced professional who has provided Level 2 Support to customers and possesses exceptional customer service and communication skills.Key benefits include:Salary range up to $90k base +...

  • Senior Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Talent International Full time

    Talent International is partnering with a rapidly growing Managed Service Provider in Australia to find a skilled Level 2 Technical Support Engineer.We are seeking an experienced professional who has provided Level 2 Support to customers and possesses exceptional customer service and communication skills.Key benefits include:Competitive salary range up to...

  • L2 Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Aptitude Software Full time

    About Aptitude SoftwareWe are a leading provider of financial control and insights solutions, serving over 75 CFOs across four continents. Our team of experts is passionate about delivering software solutions that empower our clients to achieve their ambitions.The ideal candidate will have a strong analytical mindset, excellent communication skills, and the...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Earnix Full time

    We are seeking a skilled and experienced L2 Support Engineer to join our Customer Support team at Earnix. As a key member of our team, you will be responsible for acting as the technical focal point for customers, investigating and analyzing complex customer scenarios, and providing innovative solutions to meet their needs.Key Responsibilities:•...

  • Senior Technical Specialist – IP Network

    1 month ago

    Sydney, New South Wales, Australia M&T Resources Full time

    Senior Technical Specialist – IP NetworkAre you a seasoned technical expert with a passion for IP network design? We're seeking a highly skilled Senior Technical Specialist to join our team at M&T Resources.About the RoleThis is a fantastic opportunity to work with a leading telecommunications provider, designing and implementing IP network solutions that...

  • Senior Technical Specialist – IP Network

    3 weeks ago

    Sydney, New South Wales, Australia M&T Resources Full time

    Job SummarySydney-based opportunity for a Senior Technical Specialist to join our client's IP Service Design group, accountable for detailed Design, Testing and Implementation of IP products and solutions in the IP network designed to support Consumers.Main ResponsibilitiesAs the most senior engineer within the team, you will be the Subject Matter Expertise...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    Job Title: Technical Support SpecialistJob Description:We are seeking a highly skilled and dynamic Technical Support Specialist to join our team at Remote Staff. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, resolving technical issues, and ensuring customer...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia LEAP Legal Software Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our Client Care team at LEAP Legal Software. As a Technical Support Specialist, you will be responsible for providing exceptional customer service to our clients, troubleshooting and resolving technical issues with our software, and maintaining a high level of product knowledge.Key...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our customers, ensuring that their issues are resolved efficiently and effectively.Key ResponsibilitiesReview and troubleshoot customer issues,...

  • NSO Technical Lead

    4 weeks ago

    Sydney, New South Wales, Australia Wipro Full time

    Job Title: NSO Technical LeadWe are seeking a highly skilled NSO Technical Lead to join our team at Wipro. The ideal candidate will have a strong background in NSO development, with experience in Python and SDN.Key Responsibilities:Design and develop L2/L3 networking solutions using SDN principles.Develop NSO applications with a strong focus on software...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Remote Staff Full time

    **About the Role**Remote Staff is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical assistance to our clients.Respond to technical support emails and phone calls in a timely and professional manner.Investigate and resolve complex technical...

  • Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleMicrosoft is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, helping them to resolve technical issues and improve their experience with our products.Key ResponsibilitiesProvide technical support to customers via...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    About the RoleWe are seeking a skilled Technical Support Specialist to join our team at Microsoft. As a Technical Support Specialist, you will be responsible for resolving complex customer technical issues and providing exceptional support to our customers.Key ResponsibilitiesReview and troubleshoot customer issues to identify root causes and develop...

  • Technical Support Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Microsoft Full time

    Unlock your potential as a Technical Support Specialist at Microsoft, where you'll play a pivotal role in delivering exceptional customer experiences.About the RoleThis is an exciting opportunity to join our Customer Service & Support (CSS) team, where you'll be part of a dynamic group that builds trust and confidence for every person and organization...

  • Technical Support Specialist

    1 week ago

    Sydney, New South Wales, Australia University of South Australia Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at the University of South Australia. This is an exciting opportunity to be part of a dynamic and innovative environment, where you will play a crucial role in supporting academic programs and research activities.As a Technical Support Specialist, you will be...

  • Technical Support Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Employsure Full time

    About the Role:We are seeking a skilled Technical Support Specialist to join our team at Employsure. As a Technical Support Specialist, you will be responsible for providing high-quality technical support to our staff, ensuring a seamless and efficient experience.Key Responsibilities:Provide technical support to staff via phone, email, and in-personDeploy...

  • IT Support Specialist

    2 days ago

    Sydney, New South Wales, Australia Northbridge Recruitment Full time

    We are thrilled to partner with a prestigious Australian MSP, renowned for its exceptional growth and outstanding staff retention rates. This esteemed organization boasts an impressive clientele across Australia and the Philippines, with a strong emphasis on quality customer service and technical support.Role OverviewThe successful candidate will be at the...

  • Technical Support Specialist

    6 days ago

    Sydney, New South Wales, Australia ignite Full time

    At Ignite, we're looking for a highly skilled Technical Support Specialist to join our team.About the RoleA Service Desk Officer/Analyst is a crucial link between end-users and technical support teams. As a Technical Support Specialist, you will provide expert-level technical support and guidance to level 1 support and end-users for complex issues that...

  • IT Technical Support Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Job Title: IT Technical Support Specialist for MSPLocation: RemoteSalary: CompetitiveFiresoft People requires an IT Technical Support Specialist for our client, a leading IT Service Provider. The ideal candidate will work directly with clients to provide technical support and maintenance for their IT infrastructure.Key Responsibilities:Support and...

  • Director - Systems Integration & Technical Services

    1 month ago

    Sydney, New South Wales, Australia Network Rail Consulting Full time

    About Network Rail Consulting:We are a leading international consultancy arm of Network Rail, the owner of Britain's railway. Our team of rail industry specialists is based in Australia, the Middle East, and North America, and we have a reputation for delivering consultancy assignments across government and private sectors.Our advice covers the full range of...