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Expert System Support Specialist

2 weeks ago

Perth, Western Australia beBeeService Full time $95,000 - $125,000
Technical Service Expert

As a Technical Service Expert, you will play a pivotal role in delivering exceptional technical support and service to customers across the region. Your primary responsibility will be to provide expert assistance and guidance to clients with complex technical issues.

Key Responsibilities:
  • Coordinate on-site personnel as needed to ensure seamless project execution.
  • Provide top-notch phone support to clients, addressing their queries and concerns promptly.
  • Develop and compile high-quality technical investigation reports, highlighting key findings and recommendations.
  • Offer expert technical advice to customers, arranging follow-up meetings as necessary for complex matters.
  • Deliver system and software upgrades, configuring systems to meet client requirements often on-site with existing clients.
  • Support other branches as required, fostering collaboration and knowledge sharing.
Requirements:
  • Onsite technical maintenance experience on DCS systems, preferably DeltaV.
  • Chemical or electrical engineering degree, trade certificate, or relevant apprenticeship.
  • DCS diagnostic and problem analysis expertise.
  • Ability to resolve complex issues related to DCS hardware, software, installation, configuration, integration, and application inquiries.