High-Performance Customer Service Expert

7 days ago

Shire of Esperance, Australia beBeeCustomerService Full time $60,000 - $80,000
About the Role

This is a customer-facing position where you will be responsible for ensuring our customers connect faster, better and smarter.

As a Telstra Retail Consultant, every day will be different and present new challenges and opportunities to showcase your skills and knowledge.

You will work closely with our customers to understand their needs and provide them with solutions that meet those needs. This role requires strong communication and interpersonal skills, as well as the ability to work in a fast-paced environment.

Key Responsibilities
  • To provide exceptional customer service and ensure customer satisfaction.
  • To develop and maintain relationships with existing customers and identify new business opportunities.
  • To stay up-to-date with new products and services and recommend them to customers as appropriate.
  • To work collaboratively with colleagues to achieve sales targets and meet customer needs.
Requirements

To succeed in this role, you will need:

  • A positive and resilient approach to customer service in a busy environment.
  • The ability to easily build connections with a variety of new and existing customers.
  • An appetite to quickly develop customized solutions for customers.
  • A drive to reach and exceed sales targets and key performance indicators.
  • The hunger to learn and grow within the role and beyond.
  • Experience in a customer-facing role.
Benefits

We offer a range of benefits including:

  • 30% off Telstra services.
  • Exclusive discounts and offers across 240 brands and partners.
  • A flexible and inclusive approach to parental leave - do it your way.
  • Unlimited access to 17000 learning programs - something for everyone.
  • Team performance-based rewards and recognition programs.
Working at Telstra

Telstra is committed to creating a workplace culture where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work.

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