Healthcare Patient Experience Specialist

1 week ago

Maitland, New South Wales, Australia beBeePatientCare Full time $110,000 - $130,000
Role Overview:

This role focuses on delivering exceptional patient experience by assessing needs, prioritizing handling, and directing calls to the appropriate resources. The Customer Service Representative will be part of a multidisciplinary team providing information about services offered by Patient Services.

Key Responsibilities:
  • Act as first point of contact for patients, carefully evaluating call purposes, assessing needs, prioritizing handling, and triaging calls if necessary.
  • Enroll new customers in Patient Services.
  • Record activities in the patient database and follow up to secure services by contacting physician's offices, pharmacies, and other external entities to ensure patient needs are met.
Requirements:
  • Previous work experience in Specialty Pharmacy or Customer Service.
  • Professional-level skills in computer use, including Microsoft Office, email, web-based applications, and keyboarding skills.
  • Experience working with people in high-pressure, time-sensitive situations, solving problems, making decisions, using excellent judgment, and customer service skills.
  • Strong ability to multitask and possess strong time management skills.
  • Ability to function in a high-volume, fast-paced environment.
Preferred Qualifications:
  • Experience working with databases (CRM preferable) or a tracking system; Salesforce CRM experience.
  • Experience working in a healthcare/pharmaceutical industry environment.
  • Understanding of challenges associated with patients' medical conditions.
Benefits:
  • Medical, dental, vision, life, and short-term disability insurance.
  • Teledoc services for those enrolled in medical insurance.
  • A supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Legal insurance.
Awards and Recognition:
  • #TransformingLives Honor: A quarterly award program recognizing team members who transform lives for patients daily.
  • Values Award: A quarterly award program honoring individuals who exhibit core company values.
  • Vision Award: An annual award recognizing an individual who supports the AssistRx vision to transform lives through access to therapy.
Equal Opportunity Employer:

AssistRx is committed to being an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, color, sex, national origin, age, disability, family medical history, genetic information, political affiliation, military service, or any other protected categories.

  • Improving Patient Access to Medications

    1 week ago

    Maitland, New South Wales, Australia beBeePatientAccess Full time $79,572 - $121,052

    Job Title: Patient Access SpecialistThis role involves collaborating directly with healthcare providers and insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product.The Patient Access Specialist will provide support to healthcare providers in addressing questions regarding coding...

  • Chief Patient Experience Officer

    1 week ago

    Maitland, New South Wales, Australia beBeePatientCare Full time $150,000 - $190,000

    Vice President, Patient SolutionsThe Vice President of Patient Solutions is a strategic leader responsible for driving the vision and innovation of our patient solutions operation.Key Responsibilities:Oversight of customer and patient solutions department to generate value propositions for clients.Development, maintenance, and quality standards to ensure...

  • Patient Access Specialist

    4 days ago

    Maitland, New South Wales, Australia AssistRx Full time

    This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This...

  • Patient Access Specialist

    6 days ago

    Maitland, New South Wales, Australia AssistRx Full time

    This role works directly with healthcare providers & insurance plans/payers to gather information about a patient's insurance and the coverage provided for a specific pharmaceutical product. The Patient Access Specialist will support the healthcare providers addressing questions regarding coding and billing and navigating complex reimbursement issues. This...

  • Healthcare Support Specialist

    2 weeks ago

    Maitland, New South Wales, Australia beBeeLPNCare Full time $80,602 - $105,168

    Key Healthcare Team MemberThis role is a key member of our healthcare team, responsible for providing high-quality patient care and supporting Providers in maintaining organization and facilitating patient flow.The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong...

  • Patient Needs Specialist

    6 days ago

    Maitland, New South Wales, Australia beBeeCustomerService Full time $55,000 - $82,000

    Customer Service Representative Job DescriptionThe primary objective of this role is to provide exceptional customer service by thoroughly assessing patients' needs, assigning priorities, and directing information to the relevant resources.This involves working collaboratively in a multidisciplinary team to inform patients about services and enroll new...

  • Healthcare Transformation Specialist

    1 day ago

    Maitland, New South Wales, Australia beBeeHealthcare Full time $90,000 - $120,000

    Career Opportunities in Healthcare TransformationA great place to work for passionate professionals.Careers At UCF Clinical LLCJob opportunities are posted here as they become available.Subscribe to our RSS feeds to receive instant updates as new positions become available.**Job Summary:**We seek a Healthcare Transformation Consultant to improve patient...

  • Sterilisation Technician

    2 weeks ago

    Maitland, New South Wales, Australia beBeeTechnician Full time $85,000 - $110,000

    Job OverviewWe are a healthcare organisation that prides ourselves on delivering exceptional patient care through our dedicated team of specialists, doctors and nurses.Maitland Private Hospital is equipped with 185 beds, 6 operating theatres and 10 bed ICU, providing comprehensive medical services to our patients.The hospital offers various services...

  • Patient Access Liaison

    6 days ago

    Maitland, New South Wales, Australia beBeePatientAccessLiaison Full time $109,500 - $127,250

    Job Title: Patient Access Liaison This role involves collaborating with healthcare providers and insurance plans to gather information about a patient's insurance coverage for specific pharmaceutical products. The Patient Access Liaison will support healthcare providers in addressing questions regarding coding and billing, as well as navigating complex...

  • Patient Advocate Career Opportunity

    2 days ago

    Maitland, New South Wales, Australia beBeePharmacy Full time $90,000 - $105,000

    Healthcare Access CoordinatorThe Healthcare Access Coordinator will support healthcare providers and insurance plans to gather information about a patient's insurance and coverage. This role requires addressing questions regarding coding and billing, navigating complex reimbursement issues, and providing support for prior authorizations and appeals...