Night Hospitality Ambassador

3 days ago

Sydney, New South Wales, Australia beBeeGuestService Full time $62,160 - $74,845

Night Guest Service Representative

We are looking for a skilled professional to join our team as a Night Guest Service Representative. This role involves assisting guests with their needs and ensuring a positive experience at the hotel.

Key Responsibilities:

  • Assist guests with check-in and departure procedures, responding promptly to their queries and addressing any issues that may arise.
  • Collaborate with the Night Manager to maintain accurate records and ensure seamless communication throughout the night shift.
  • Handle general enquiries from guests, engaging with them in a friendly and approachable manner to foster a sense of community within the hotel.
  • Build strong relationships with existing and new guests, encouraging repeat business and driving customer satisfaction.
  • Support the front office team with operational tasks, contributing to the efficient running of the hotel's day-to-day activities.
  • Process guest reservations and handle credit card transactions, maintaining confidentiality and adhering to security protocols.

About You:

  • You will have previous experience working with property management systems or similar software, as well as relevant industry knowledge gained through similar roles.
  • Hold valid working rights in Australia and be self-motivated, enthusiastic about advancing your career.

Why Join Our Team?

  • Enjoy exclusive staff discounts on food and beverage, hotel rooms, and other services, adding value to your lifestyle.
  • Pursue your passions outside work with flexible hours and locations, time off, and paid leave during your birthday month.
  • Develop your skills through internationally recognized training programs and explore exciting opportunities for advancement.

About Us:

  • We operate as part of a global hospitality network, fostering equality, diversity, and inclusiveness in all aspects of our business.

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