Senior Experience Strategist

2 weeks ago


Canberra, ACT, Australia Local Peoples Full time

At Local Peoples, we are seeking a highly experienced Senior Experience Strategist to join our team in Canberra, Melbourne, Sydney, or Brisbane. This exciting role will allow you to work on strategically focussed projects that aim to have positive benefits for the community and public sector services.

We are looking for an individual with extensive human-centered design experience, skilled in design thinking, systems thinking, and agile methodologies. You will have the opportunity to collaborate with UX Researchers, conduct design research, and create compelling design artefacts.

The ideal candidate will have expertise in developing and executing end-to-end customer experience strategies, including creating service blueprints, system maps, customer journeys, and supporting the execution of product or service delivery.

We value candidates who are passionate about making a positive impact on public sector services through design and are comfortable collaborating and interacting with clients. As a member of our team, you will have access to industry-grade design tools, including Figma, Sketch, InVision, Adobe XD, CC, and more.

This is a full-time opportunity with an estimated salary range of AU$90,000 - AU$110,000 per annum, depending on experience. To be eligible, you must hold a current ASGVA Baseline clearance or be able to obtain one and be an Australian Citizen.

Job Requirements
  • Extensive human-centered design experience
  • Design thinking, systems thinking, and agile methodologies skills
  • Expertise in developing and executing end-to-end customer experience strategies
  • Experience working with UX Researchers and conducting design research
  • Ability to create compelling design artefacts
  • Knowledge of current trends in digital and interaction design
  • Proficiency in using Figma, Sketch, InVision, Adobe XD, CC, and other design tools
Company Overview

Local Peoples is a certified B-Corporation and a strategic research and design studio based in Melbourne and Canberra. Our mission is to design healthy, resilient, and resourceful communities. We produce Matters Journal, a publication and community of 100K+, which focuses on design-led social innovation and impact.

Benefits
  • We are experts in team design and augmentation, supporting clients with the right skills and experience at the right time.
  • We are leaders in the human-centred design space with diverse design skills across brand design, service design, User interface (UI), and User experience (UX) design.
  • We are committed to prioritising the social, environmental, and economic impact of our work.


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