Retail Store Operations Manager

3 days ago


Brisbane, Queensland, Australia Singtel Full time

Lead a High-Performing Team

We are seeking an exceptional leader to join our team as Assistant Store Manager at Optus. This is an excellent opportunity for you to drive business results, develop your skills, and make a lasting impact on our customers' experience.

About the Role:

  1. Skillful Leader: You will lead a dynamic team of retail professionals, providing coaching, guidance, and support to help them achieve their full potential.
  2. Retail Expertise: As the maestro behind our day-to-day operations, you will ensure our store consistently delivers an exceptional customer experience, always maintaining a welcoming and engaging atmosphere.
  3. Customer Champion: You will be the voice of the customer, resolving queries with patience and empathy, ensuring our customers leave with a smile.
  4. Training and Development: You will play a key role in onboarding new team members, equipping them with the knowledge and tools needed to deliver outstanding customer experiences.

You'll Be Successful If:

  1. You have extensive retail experience, coupled with innovative practices that drive sales growth and customer satisfaction.
  2. You possess excellent customer service skills, with a proven ability to resolve complex issues.
  3. You're a problem-solving pro with strong decision-making skills, always prioritizing the customer's needs.
  4. You thrive in a collaborative environment, supporting your team to deliver exceptional results while promoting a positive culture.

What We Offer:

  1. Competitive remuneration package including unmatched sales commissions.
  2. Exclusive discounts on Optus products and services, plus access to additional benefits with over 400 retailers nationwide.
  3. A comprehensive professional development program, including training and mentoring opportunities through OptusU Capability Institute.
  4. An inclusive workplace culture that values diversity and promotes employee well-being.
  5. Flexible working arrangements to suit your needs.

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