Service Delivery Manager
3 weeks ago
A dynamic opportunity exists for an experienced Service Delivery Manager to lead a team of customer service professionals in our Hobart Contact Centre. This role is ideal for leaders who can foster a high-performance culture and drive continuous improvement in customer service delivery.
The successful candidate will have a proven track record of managing teams to achieve organisational goals, with a focus on building capability and driving quality outcomes. Key responsibilities include:
- Managing a team of approximately 20 service delivery officers to deliver exceptional customer service across multiple channels;
- Developing and implementing strategies to improve service delivery performance and efficiency;
- Fostering strong relationships with stakeholders to promote collaborative working practices and drive business outcomes;
- Providing coaching and feedback to team members to enhance their skills and knowledge;
- Maintaining up-to-date knowledge of business developments and new products to inform decision-making and drive innovation.
This is an exciting opportunity for motivated leaders to join the Australian Government Department of Defence and contribute to delivering high-quality customer service to Defence personnel and their families. The role offers a competitive salary package, including a base salary of $130,000 - $155,000 per annum, plus superannuation and other benefits.
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Customer Service Delivery Excellence Manager
3 weeks ago
Hobart, Tasmania, Australia Australian Government Department of Defence Full timeJob SummaryThis role is ideal for experienced leaders who can manage a team of service delivery officers to deliver high-quality customer-focused outcomes in a dynamic contact centre environment.About UsThe Australian Government Department of Defence offers exciting public service careers across various internal groups and agencies. With over 16,000...
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Animal Services Manager
3 weeks ago
Hobart, Tasmania, Australia University of Tasmania Full timeSeeking an experienced Animal Services Manager to lead our team in maintaining high standards of animal welfare and ensuring efficient service delivery within the University's PC2 animal facilities.About the RoleThis is a key leadership position responsible for guiding technicians in breeding programs, undertaking and overseeing rigorous welfare assessments,...
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Customer Service Excellence Manager
1 month ago
Hobart, Tasmania, Australia Australian Government Department of Defence Full timeAre you a motivated and experienced leader looking to drive customer service excellence in a dynamic environment?About the RoleThis exciting opportunity is for a Service Delivery Manager to lead our 1800DEFENCE Service Delivery team based in Hobart. As a key member of the Defence Customer Service Network, you will play a crucial role in delivering...
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Senior Homelessness Services Manager
4 weeks ago
Hobart, Tasmania, Australia The Salvation Army Full timeAbout the Role:We are seeking a seasoned leader to manage and grow our Homelessness services in Tasmania. Reporting directly into the General Manager, this full-time position oversees the delivery of our national model of care across the state.Key Responsibilities:Lead the growth strategy for Tasmanian Homelessness servicesDevelop and maintain partnerships...
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Homelessness Service Development Manager
4 weeks ago
Hobart, Tasmania, Australia The Salvation Army Full timeAbout The Salvation Army:The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. Our mission is to make a real difference in the lives of people who need help most.Job Overview:We are seeking an experienced Program...
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Hobart, Tasmania, Australia Australia Post Full timeAbout Us">Australia Post is a leading logistics company that has been serving the Australian community for over 200 years. We pride ourselves on delivering exceptional customer service and are seeking a talented individual to join our team as a Retail Customer Service Officer.Job Summary">We are looking for a friendly and enthusiastic individual who is...
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IT Project Delivery Expert
4 weeks ago
Hobart, Tasmania, Australia Hydro Tasmania Full timeAbout Hydro TasmaniaHydro Tasmania is a leading company in the renewable energy sector, powering Australia with clean hydropower.We're passionate about making a difference for better and strive to create an inclusive, flexible, and equitable workplace.Job DescriptionThe Project Manager plays a crucial role in delivering IT projects and programs effectively....
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Logistics Coordinator
1 month ago
Hobart, Tasmania, Australia PFD Food Services Full timeAbout PFD Food ServicesWe are a leading food delivery company committed to the success of our customers' businesses.
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Hobart, Tasmania, Australia KPMG Full timeKPMG's Finance Hub team in Hobart is seeking a skilled Financial Services Manager to support the growth of our clients. This role offers a challenging and rewarding opportunity for individuals with strong financial management skills, attention to detail, and excellent communication abilities.Job Description:Provide management accounting services to...
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Stormwater Services Manager
3 weeks ago
Hobart, Tasmania, Australia nrmjoEnvironmental jobs, NRM Full timeAbout the RoleThis position plays a vital role in ensuring the City's success by overseeing the assessment of statutory permit applications and handling customer inquiries related to the Urban Drainage Act 2013. As a Stormwater Services Manager, you will lead a cohesive team of engineers and technical officers, ensuring timely reviews and responses to...
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Financial Services Manager
3 weeks ago
Hobart, Tasmania, Australia KPMG Full timeKPMG is seeking a highly skilled and experienced Financial Services Manager to join its team in Hobart. This role offers the opportunity to work with a range of clients across various industries, providing outsourced bookkeeping, management accounting, and finance functions.The successful candidate will have strong attention to detail, excellent...
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Technical Field Service Specialist
4 weeks ago
Hobart, Tasmania, Australia Leidos Full timeAbout the RoleWe are seeking a highly skilled and experienced Technical Field Service Specialist to join our team in Hobart. In this role, you will be responsible for conducting preventive maintenance, upgrades, and repairs at customer sites.As part of our team, you will manage the customer relationship in Hobart and provide support both in person and via...
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Tasmanian Homelessness Service Growth Strategist
4 weeks ago
Hobart, Tasmania, Australia The Salvation Army Full timeAbout The Salvation Army:We are a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.Our mission is to make a real difference in the lives of people who need help most.The Role:We are seeking an experienced Program Development Manager...
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Sales and Customer Service Manager
3 weeks ago
Hobart, Tasmania, Australia Bed Bath N' Table AU Full timeAbout Us">Bed Bath N' Table AU is a family-owned Australian business that helps customers create their dream home. With over 180 stores across Australia, New Zealand, and Singapore, our team is dedicated to delivering exceptional customer service and driving outstanding sales.Sales and Customer Service Manager Role">We are seeking an experienced Sales and...
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Food and Beverage Service Manager
4 weeks ago
Hobart, Tasmania, Australia Accor Full timeJob Title:Food and Beverage Service ManagerAbout the Company:Mr Good Guy Hobart is a modern Asian street food restaurant located in the Ibis Styles Hobart. We pride ourselves on our fun, contemporary, and authentic menu that showcases local produce and international favourites.About the Role:We are seeking a Food and Beverage Service Manager to join our...
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Customer Service Professional
3 weeks ago
Hobart, Tasmania, Australia APS Full timeAbout Our TeamAt APS, our primary mission is to protect Australia and its national interests. We promote security and stability in the world and support the Australian community as directed by the Government.The South East ZoneWe are one of three zones within the Service Delivery Division that provide essential services and support to Defence personnel...
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Customer Service Manager
4 weeks ago
Hobart, Tasmania, Australia Australia and New Zealand Banking Group Limited (ANZ) Full timeAbout UsAt ANZ, we're shaping a world where people and communities thrive.We are Australia's fifth-largest bank by market value and one of the largest in the Asia-Pacific region. We have a significant presence in New Zealand and Asia, offering a comprehensive range of banking services to our customers.Our purpose is simple: to help our customers thrive...
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Luxury Hotel Service Associate
3 weeks ago
Hobart, Tasmania, Australia MOVENPICK Full timeJob Description:We are seeking a highly motivated and customer-focused Luxury Hotel Service Associate to join our team at the Mövenpick hotel.Key Responsibilities:Parking and Retrieval: Safely park and retrieve guest vehicles, ensuring seamless transportation experiences.Timely Collection and Delivery: Manage pick-up times for vehicles to guarantee early...
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Customer Service Representative
4 weeks ago
Hobart, Tasmania, Australia APS Full timeThe Australian Public Service (APS) is a dynamic and diverse organisation offering rewarding careers across various internal groups and agencies.About the RoleWe are seeking highly motivated individuals to fill the position of Customer Service Representative - Defence Services. In this role, you will be responsible for providing exceptional customer service...
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Chief Mental Health Services Manager
3 weeks ago
Hobart, Tasmania, Australia Access Psych Full timeAbout the RoleWe are seeking a Chief Mental Health Services Manager to join our team at Access Psych, where you will play a critical role in leading and managing our mental health services. This is an exciting opportunity for a seasoned leader with a passion for delivering high-quality patient care.