Service Delivery Manager

3 weeks ago


Hobart, Tasmania, Australia Australian Government Department of Defence Full time

A dynamic opportunity exists for an experienced Service Delivery Manager to lead a team of customer service professionals in our Hobart Contact Centre. This role is ideal for leaders who can foster a high-performance culture and drive continuous improvement in customer service delivery.

The successful candidate will have a proven track record of managing teams to achieve organisational goals, with a focus on building capability and driving quality outcomes. Key responsibilities include:

  • Managing a team of approximately 20 service delivery officers to deliver exceptional customer service across multiple channels;
  • Developing and implementing strategies to improve service delivery performance and efficiency;
  • Fostering strong relationships with stakeholders to promote collaborative working practices and drive business outcomes;
  • Providing coaching and feedback to team members to enhance their skills and knowledge;
  • Maintaining up-to-date knowledge of business developments and new products to inform decision-making and drive innovation.

This is an exciting opportunity for motivated leaders to join the Australian Government Department of Defence and contribute to delivering high-quality customer service to Defence personnel and their families. The role offers a competitive salary package, including a base salary of $130,000 - $155,000 per annum, plus superannuation and other benefits.



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