Head of Sales and Customer Experience
1 day ago
We are seeking a highly skilled and experienced Head of Sales and Customer Care to lead our sales and customer service teams to achieve exceptional customer satisfaction and performance.
The successful candidate will be responsible for leading a high-performing team of sales and customer service consultants, driving operational performance, and ensuring the team embodies our brand values.
Key Responsibilities- Lead the sales and customer care teams to maximize operational performance.
- Oversee effective training, onboarding, and ongoing development in partnership with enterprise training and development.
- Deliver on financial and operational goals, while motivating the team to succeed.
- Relevant academic qualifications and professional certifications.
- 5+ years of industry experience with a strong understanding of business, industry trends, and competitor activity.
- In-depth knowledge of insurance sales processes, regulations, and the ability to provide valuable business recommendations.
- Proven ability to deliver excellent customer service, backed by strong product and systems knowledge.
- Strong stakeholder management and relationship-building skills.
- Leadership experience with effective communication and influence at senior management levels.
- Expertise in leading training, coaching, change management, and performance management initiatives.
- Experience leading large teams (4+ managers, 30+ FTE).
- Proficiency in relevant software and systems.
TAL is a leading provider of life insurance and superannuation products. We are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.
We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
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