Head of Sales and Customer Experience

19 hours ago

Melbourne, Victoria, Australia TAL Full time
{"h3": "Sales and Customer Care Leadership Role", "p": "At TAL, we're committed to delivering exceptional customer experiences and driving business growth. As the Head of Sales and Customer Care, you'll lead a high-performing team of sales and customer service consultants, ensuring they embody our brand values: Know your stuff, Keep it real, Pay attention, and Be straightforward.

Key responsibilities include:", "ol": [{"li": "Leading the Lifebroker Sales and Customer Care teams to maximise operational performance."}, {"li": "Overseeing effective training, onboarding, and ongoing development in partnership with enterprise Training and Development."}, {"li": "Delivering on financial and operational goals, while motivating the team to succeed."}], "h3": "Requirements", "p": "To succeed in this role, you'll need:", "ol": [{"li": "Relevant academic qualifications (e.g., university degree) and professional certifications (e.g., RG146, Diploma of Financial Services)."}, {"li": "5+ years of industry experience with a strong understanding of business, industry trends, and competitor activity."}, {"li": "In-depth knowledge of insurance sales processes, regulations, and the ability to provide valuable business recommendations."}, {"li": "Proven ability to deliver excellent customer service, backed by strong product and systems knowledge."}, {"li": "Strong stakeholder management and relationship-building skills."}, {"li": "Leadership experience with effective communication and influence at senior management levels."}, {"li": "Expertise in leading training, coaching, change management, and performance management initiatives."}, {"li": "Experience leading large teams (4+ managers, 30+ FTE)."}, {"li": "Proficiency in relevant software and systems."}], "p": "At TAL, we value diversity and are committed to fostering an inclusive and equitable culture for all our people. We encourage applications from individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities."}

  • Head of Sales and Customer Experience

    3 days ago

    Melbourne, Victoria, Australia Tal Services Limited Full time

    Job SummaryWe are seeking a highly experienced and skilled Head of Sales and Customer Experience to lead our Sales and Customer Care teams at Tal Services Limited. As a key member of our leadership team, you will be responsible for driving exceptional customer satisfaction and performance.About the RoleThe Head of Sales and Customer Experience will be...

  • Head of Sales and Customer Experience

    20 hours ago

    Melbourne, Victoria, Australia TAL Full time

    Lead Sales and Customer Care TeamsAs Head of Sales and Customer Care at TAL, you'll be responsible for leading a high-performing team of sales and customer service consultants. Your goal will be to drive exceptional customer satisfaction and performance.Key Responsibilities:Lead the Sales and Customer Care teams to maximize operational performance.Oversee...

  • Head of Sales and Customer Experience

    19 hours ago

    Melbourne, Victoria, Australia Tal Services Limited Full time

    {"title": "Head of Sales and Customer Care", "content": "Job SummaryAs a key member of our leadership team, you will be responsible for leading and developing a high-performing team of sales and customer service consultants. Your primary focus will be on driving exceptional customer satisfaction and performance, while embodying our brand values of knowledge,...

  • Head of Sales and Customer Experience

    3 days ago

    Melbourne, Victoria, Australia TAL Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Sales and Customer Care teams at TAL. As Head of Sales and Customer Experience, you will be responsible for driving exceptional customer satisfaction and performance.Key ResponsibilitiesLead and develop a high-performing team of sales and customer service...

  • Head of Sales and Customer Experience

    6 days ago

    Melbourne, Victoria, Australia Tal Services Limited Full time

    Job SummaryWe are seeking a highly skilled and experienced professional to lead our Sales and Customer Care teams at Tal Services Limited. As the Head of Sales and Customer Experience, you will be responsible for driving exceptional customer satisfaction and performance.Key ResponsibilitiesLead and Inspire a High-Performing Team: Develop and motivate a team...

  • Head of Customer Experience and Transformation

    19 hours ago

    Melbourne, Victoria, Australia City of Port Phillip Full time

    {"title": "Head of Customer and Business Improvement", "description": "About the RoleAs the Head of Customer and Business Improvement, you will be responsible for driving cultural change and increasing capability to deliver outstanding customer experience at the City of Port Phillip.You will lead a team of 3 specialists, supporting the development of...

  • Customer Experience Coordinator

    19 hours ago

    Melbourne, Victoria, Australia The Learning Experience #395 Full time

    About the RoleWe are seeking a highly organized and detail-oriented individual to join our team as a Customer Experience Coordinator. In this role, you will be responsible for providing exceptional customer service and ensuring a seamless customer journey throughout the preconstruction phase of medium-density projects.Key ResponsibilitiesCoordinate customer...

  • Head of Customer Experience and Transformation

    19 hours ago

    Melbourne, Victoria, Australia City of Port Phillip Full time

    {"title": "Head of Customer and Business Improvement", "description": "About the RoleAs the Head of Customer and Business Improvement, you will be responsible for driving cultural change and increasing capability to deliver outstanding customer experience at the City of Port Phillip.You will lead a team of 3 specialists, supporting the development of...

  • Head of Customer Experience

    1 week ago

    Melbourne, Victoria, Australia The GPT Group Full time

    About The GPT GroupThe GPT Group is a leading property company that manages a diverse portfolio of assets across Australia. With a strong focus on customer experience, we strive to deliver exceptional outcomes for our customers and stakeholders.Job SummaryWe are seeking a highly motivated and creative Head of Customer to establish and manage the national...

  • Head of Sales

    5 days ago

    Melbourne, Victoria, Australia Senior Care Authority Of Inland Empire, CA Full time

    About the RoleWe are seeking a highly experienced and results-driven Head of Sales to lead our sales team and drive revenue growth for Senior Care Authority Of Inland Empire, CA. As a key member of our leadership team, you will be responsible for developing and executing a comprehensive sales strategy to achieve our business objectives.Key...

  • Sales Representative

    6 days ago

    Melbourne, Victoria, Australia Ted Experience Full time

    About Ted ExperienceTed Experience is a pioneering company dedicated to transforming the lives of adult smokers by offering a scientifically proven heated tobacco product that is 95% less harmful and a fraction of the price of traditional cigarettes.Role OverviewWe are seeking a highly motivated and results-driven Sales Representative to join our team as a...

  • Head of Customer Experience and Engagement

    3 days ago

    Melbourne, Victoria, Australia RecordPoint Full time

    About the RoleWe are seeking an experienced and visionary leader to join our team as the Head of Customer Experience and Engagement. This role will be pivotal in shaping and executing strategies that enhance customer satisfaction, loyalty, and retention.Key ResponsibilitiesStrategic Leadership: Own the strategic direction for the Customer Experience team,...

  • Customer Experience Coordinator

    1 week ago

    Melbourne, Victoria, Australia The Learning Experience #395 Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Experience Coordinator to join our team at The Learning Experience #395. As a key member of our preconstruction team, you will play a critical role in ensuring a seamless customer journey for our medium-density projects.Key ResponsibilitiesCustomer Support: Provide exceptional...

  • Head of Sales

    2 days ago

    Melbourne, Victoria, Australia Lyrebird Health Full time

    {"title": "Head of Sales", "content": "About the RoleWe are seeking a highly experienced Head of Sales to lead our sales team and drive revenue growth at Lyrebird Health. As a key member of our leadership team, you will be responsible for developing and executing sales strategies to expand our customer base and increase revenue.Key ResponsibilitiesDevelop...

  • Head of Customer Experience

    1 week ago

    Melbourne, Victoria, Australia Eva Full time

    About the RoleWe are seeking an experienced Head of Customer Experience to lead our Customer Support function at Eva. This newly created role will own and streamline our online and offline customer experience.Key ResponsibilitiesOverall responsibility for Customer Support department, ensuring a consistent and on-brand online and offline customer...

  • Customer Experience Representative

    6 days ago

    Melbourne, Victoria, Australia The Learning Experience #363 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProvide timely and effective responses to customer inquiries, ensuring a high level...

  • Head of Customer Experience and Business Transformation

    19 hours ago

    Melbourne, Victoria, Australia City of Port Phillip Full time

    About the RoleWe are seeking a highly skilled and experienced professional to lead our Customer Experience and Transformation Department as the Head of Customer and Business Improvement.As a key member of our leadership team, you will be responsible for driving cultural change and increasing capability to deliver outstanding customer experience across the...

  • Customer Experience Associate

    6 days ago

    Melbourne, Victoria, Australia The Learning Experience #377 Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Associate. As a key member of our team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceRespond to customer inquiries in a timely and professional...

  • Head of Customer Experience and Operations

    1 week ago

    Melbourne, Victoria, Australia Davidson Full time

    About the RoleWe are seeking a highly experienced and skilled professional to lead our Customer Hub team at Davidson. As the Head of Customer Experience and Operations, you will be responsible for establishing a centralized front and back of house operation using human-centered design principles.Key ResponsibilitiesDevelop and implement a customer-centric...

  • Head of Sales Operations

    2 days ago

    Melbourne, Victoria, Australia CreditorWatch Logo Is A Registered Trademark Of CreditorWatch PTY LTD Full time

    About Creditor WatchCreditor Watch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform enables customers to confidently manage their commercial relationships, improve productivity, and reduce financial risk.Job SummaryWe are seeking a highly skilled Head of Sales...