Customer Service Representative
2 weeks ago
About the Opportunity
Blackwoods is seeking a Customer Care Consultant to join our Trade Store team in Toowoomba, QLD. As a key member of our team, you will be responsible for providing exceptional customer service and support in a trade store environment.
Your Key Responsibilities
- Deliver face-to-face customer service, respond to customer requests, and source parts and products.
- Manage warehouse activities, including picking, packing, and put-aways.
- Conduct daily stock replenishment and stock takes.
- Handle money transactions and maintain accurate records.
- Maintain showroom displays, stock rotations, and general housekeeping of the counter and packing area.
Requirements and Qualifications
- Previous customer service experience in a trade store or retail environment.
- Excellent customer service skills with a 'customer first' approach.
- Clear and effective written and verbal communication skills.
- Self-motivation and a willingness to develop skills within the company.
- Ability to multitask in a fast-paced environment with exceptional organisational and time management skills.
Benefits and Culture
- Competitive salary and incentives.
- Team member discount card for use at Kmart, Bunnings, Target, and Officeworks.
- Attractive share plans and referral programs.
- Generous paid parental leave and free onsite parking.
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