Customer Service Representative

2 weeks ago


Toowoomba City, Australia Blackwoods Full time

About the Opportunity

Blackwoods is seeking a Customer Care Consultant to join our Trade Store team in Toowoomba, QLD. As a key member of our team, you will be responsible for providing exceptional customer service and support in a trade store environment.

Your Key Responsibilities

  • Deliver face-to-face customer service, respond to customer requests, and source parts and products.
  • Manage warehouse activities, including picking, packing, and put-aways.
  • Conduct daily stock replenishment and stock takes.
  • Handle money transactions and maintain accurate records.
  • Maintain showroom displays, stock rotations, and general housekeeping of the counter and packing area.

Requirements and Qualifications

  • Previous customer service experience in a trade store or retail environment.
  • Excellent customer service skills with a 'customer first' approach.
  • Clear and effective written and verbal communication skills.
  • Self-motivation and a willingness to develop skills within the company.
  • Ability to multitask in a fast-paced environment with exceptional organisational and time management skills.

Benefits and Culture

  • Competitive salary and incentives.
  • Team member discount card for use at Kmart, Bunnings, Target, and Officeworks.
  • Attractive share plans and referral programs.
  • Generous paid parental leave and free onsite parking.


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