Desktop Infrastructure Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeInfrastructure Full time $70 - $75

Job Summary:

The Citrix VDI Support Specialist role involves providing operational support for Citrix VDI server farms, virtual desktops, and Microsoft RDS.

  • Responsibilities include system monitoring, issue resolution, maintaining SOE images, disaster recovery participation, security compliance, and documentation.
Key Responsibilities:
  • Support Citrix VDI server farms, virtual desktops, and RDS deployments daily.
  • Monitor system health, address performance issues, resolve incidents within SLAs.
  • Maintain and update SOE images, including upgrades and patching.
  • Participate in Disaster Recovery drills and ensure infrastructure readiness.
  • Ensure security policy compliance, manage GPOs, and configuration standards.
  • Maintain documentation and runbooks.
  • Escalate application or user profile issues as needed.
Required Skills and Qualifications:
  • 2+ years supporting Citrix Virtual Apps and Desktops in enterprise or government environments.
  • Experience with Microsoft RDS and session host infrastructure.
  • Proficiency in managing Windows SOE images.
  • Familiarity with Citrix Studio, Director, StoreFront.
  • Knowledge of patching, user access control, image lifecycle.
  • Experience in secure, structured environments with change and incident processes.
Benefits:

This contract is initially for 6–12 months with potential extensions and pathway to permanency. Location is preferably Ballarat, Victoria, but candidates can work at client sites across all capital cities.

  • Mandatory requirements include active AGSVA Baseline Clearance, preferably AGSVA NV1 or eligible, and Australian citizenship.

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