Customer Service Associate

3 days ago


Townsville, Queensland, Australia ELSEWEAR23 Full time
Job Summary

We are seeking a highly skilled Customer Service Associate to join our team at ELSEWEAR23 in Townsville. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, maintaining a clean and well-presented store environment, and assisting with product selection for customers.

About You

To succeed in this role, you will need:

  • A minimum of applicable years of retail store experience
  • Proven successful experience in store sales
  • Excellent people and customer engagement skills
  • Strong organisational skills
  • Good communication and interpersonal skills
  • Ability to work in a team
  • Ability to propose innovative ideas to increase store sales
Key Responsibilities

As a Customer Service Associate, your key responsibilities will include:

  • Responding to customer enquiries instore, online and over the phone
  • Maintaining a clean and tidy store environment, including ensuring products are displayed with correct price tags
  • Greeting customers as they enter the store and providing a high level of customer service and attention to detail
  • Resolving customer complaints by reporting to store manager and assisting in investigating problems, developing solutions
  • Ensuring daily task and cleaning lists are completed
  • Performing end of day reconciliations
  • Dressing appropriately and professionally for the store you are assigned to work in
  • Maintaining a high level of personal hygiene and grooming
Benefits

Townsville's leading fashion stores offer a competitive salary package, including an estimated $55,000 - $65,000 per annum, depending on experience. We also offer opportunities for career advancement and professional development.



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