Customer Service Coordinator
2 weeks ago
The Opportunity
We are seeking a motivated and professional Customer Service Team Member to join our team at Stratco's Gepps Cross Home Improvement Store.
The successful candidate will be responsible for ensuring that customers are serviced efficiently and effectively, while picking up their purchased products.
This is a full-time opportunity working day shift, including some weekends.
Responsibilities
- Greet and service customers, ensuring that orders are ready for pick up.
- Efficiently and effectively resolve any concerns raised by the customer.
- Load customer vehicles according to safety guidelines.
- Perform general housekeeping duties.
- Move stock and finished goods around the facility safely.
- Maintain stock records and stock movements via scanners.
- Adhere to critical safety rules and contribute to a safe working environment.
About You
- You will be an effective problem solver who can develop solutions that meet the customers' needs.
- You will have good communication skills, both written and verbal.
- You will be competent in computer systems for data entry and analysis.
- You will be able to work in a fast-paced environment, both as part of a team and individually.
- A high-risk forklift license is desirable but not essential.
What We Offer
We offer a rewarding remuneration package, including a traineeship and apprentice program, career development opportunities, paid parental leave, and more.
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