Customer Service Representative
3 weeks ago
We are seeking a motivated and customer-focused individual to join our Gepps Cross Retail Customer Service Centre team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, handling telephone inquiries, and keying orders.
The successful applicant will have previous experience in customer service or internal sales, excellent data entry skills, and a strong customer focus with an eye for detail. They will also be able to work in a fast-paced sales environment and have flexibility to work alternate weekends.
We welcome applicants looking for either Full Time or Permanent Part-Time hours to apply.
Key Responsibilities- Provide exceptional customer service via telephone and in-person
- Key orders and process customer transactions
- Liaise with manufacturing, retail, and despatch teams
- Regular communication and interaction with store managers
As a valued member of our team, you will have access to a range of benefits, including:
- Health & Wellbeing Initiatives
- Traineeship & Apprentice Program
- Career Development Opportunities
- Paid Parental Leave
- Employee Referral Incentive
- Stratco Team Member Discount Card
- Private Health Corporate Discount
- Flu Vaccinations
- Employee Assistance Programme
Stratco is an Australian-owned innovator, manufacturer, and marketer of quality building and renovation solutions. With sophisticated manufacturing facilities, retail stores, and professional trade representation throughout Australia and New Zealand, Stratco has supplied a comprehensive range of products to the building and construction industries, and home improvement and DIY markets for over 75 years.
Our philosophy is centered around providing fulfilling and rewarding careers, empowering our team to grow, and encouraging them to contribute and thrive. We take every measure to ensure our team members 'Return Home Safe'.
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