Customer Service Estimator
2 weeks ago
Key Responsibilities:
- Develop, update, and prepare 2D & 3D CAD drawings for laser cutting, engraving, folding, welding, and powder coating services.
- Collaborate with production staff to resolve special requirements and manufacturability issues.
- Maintain customer drawing databases, ensuring proper version control.
- Investigate and resolve customer enquiries and complaints, escalating where necessary.
- Develop and maintain relationships with customer purchasing contacts.
Requirements:
- Proven experience in a similar Estimator role.
- Proficiency in 2D and 3D CAD software, with SolidWorks experience preferred.
- Sheetmetal experience or familiarity with sheet metal type will be advantageous.
- Strong communication and problem-solving skills.
- Ability to work collaboratively with production teams and customers.
- Excellent organisational skills, with a focus on detail and accuracy.
- Customer focussed, with the ability to build lasting professional relationships.
Laser 3D is a dynamic company seeking a professional and experienced Estimator with a strong customer service focus to join our team in Adelaide. This full-time role involves the development and enhancement of 2D drawings and 3D models to support our quoting process, as well as liaising with customers to ensure seamless order flow and maintain high standards of customer service.
About Laser 3D:
Laser 3D is part of the Stratco group, a national leader in the manufacture and marketing of building and home improvement products. With a record of continual growth, Stratco has manufacturing plants and Home Improvement Stores in all mainland states of Australia and several international locations.
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