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Reliability Service Manager

2 months ago

Sydney, New South Wales, Australia Macquarie Full time
About the Role

At Macquarie, we're committed to delivering intuitive technology with people in mind. As a Service Reliability Manager, you'll be part of our Banking and Financial Services Reliability Service Management team, contributing to increasing the availability of our products and services, and reducing risk.

The role involves managing a team to foster our reliability, risk management, and operational excellence culture. You'll lead a performance-oriented culture driven by positive team dynamics and enable sustainable customer outcomes by delivering on our incident, problem, and change management standards and practices.

You'll work closely with global function, process, and service owners to achieve our objective of reimagining service delivery and providing laser-like focus on resilience, agility, and innovation.

Key Responsibilities
  • Timely detection, investigation, remediation, and reporting of priority technology incidents
  • Provide insights and analysis of all reliability measurements
  • Manage and own various reliability reporting to product, engineering, executive management, and for regulatory requirements
  • Support initiatives for improvements to incidents and postmortem processes
  • Maintain an appropriate risk culture and facilitate fast and reliable technology change by thinking about the customer