Quality Assurance Professional

3 weeks ago

Adelaide, South Australia ALLIANZ AUSTRALIA SERVICES PTY LTD Full time

Quality Assurance Specialist | Multiple Locations - NSW, VIC, SA & QLD | Hybrid Working | 12-month full-time contract

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there's flexibility for balance and the support you need. We know that flexible work comes in different forms, that's why we're embracing hybrid teams - enabling employees to maintain a balance of working both in the office and remote, supporting the needs of both the business and individual. So, come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let's care for everyone's tomorrow so we can create a better future together.

About this role

As a Quality Assurance Specialist, you will be responsible for reviewing claim activities to ensure Allianz continuously improves processes and technical capability that delivers an efficient, compliant and customer-centric claims resolutions which meet the expectations of our customers, stakeholders and regulators.

Your responsibilities will include:

  • Promote a proactive claims file handling culture through peer reviews on claim files, claim processes and call reviews providing effective feedback on claims management, process improvements and customer service.
  • Work closely with claim managers to address potential issues, ensuring timely communication and swift resolution to prevent or mitigate customer impacts.
  • Identify opportunities through the Quality Assurance program to increase efficiency, and minimise claim costs.
  • Promote a collaborative environment that fosters continuous improvement through the Quality Assurance program including feedback, training and process review.
  • Drive improvements in General Insurance Code compliance by proactively managing Code diaries, reviewing Code risk reports, and conducting customer- and partner-centric sample claim reviews.
  • Provide support to claims during high-impact events, such as catastrophes.

What you need to succeed:

  • Knowledge and experience in risk and compliance management principles, particularly within the insurance industry.
  • Extensive knowledge of claims handling and claims settlement processes.
  • Knowledge of and exposure to risk and compliance management principles.
  • Strong attention to detail – ability to complete tasks with thoroughness and accuracy.
  • Ability to quickly identify errors or inconsistencies with information.
  • Strong communication and interpersonal skills with the ability to build relationships with all stakeholders.
  • Proven ability to manage internal stakeholder expectations and ensure timely triaging and resolution of issues.

We offer:

  • Access on-demand lifelong learning and take control of your career development.
  • Learn through being supported and encouraged to take on new challenges that will help you to develop new skills.
  • Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.
  • We understand about work-life balance, we are always willing to discuss flexible & remote working options with our employees. Allianz is an accredited FlexReady employer.
  • Access a range of benefits, such as discounts at retailers, travel firms, health insurers, gyms and financial institutions, alongside a significant discount on Allianz insurance products.

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