Senior Quality Assurance Manager
2 days ago
We are seeking an experienced Senior Quality Assurance Manager to join our team at Westpac Group. The successful candidate will be responsible for leading a team of quality assurance professionals and executing QA controls and processes for Customer Solutions.
About the RoleThis is a permanent role based in Adelaide, offering an exciting opportunity to work with a dynamic team and contribute to the delivery of strategic initiatives.
You will play a key role in supporting the Customer Solution Leadership Team in building a strong risk culture, increasing operational teams' capabilities, and provisioning insightful reporting on results of QA outputs relating to customer experience, business performance, and compliance.
Key Responsibilities- Lead a team of QA professionals to execute QA controls and processes for Customer Solutions (CS)
- Support the CS Leadership in managing the quality of their process outcomes, capability uplifts, and provisioning insights into the level of compliance of those processes with relevant policies and standards as well as customer outcomes
- Provisioning of scheduled insightful reporting to the CS leadership on results of QA outcomes relating to customer, performance, and compliance
- Driving excellence in QA services offered and ensuring alignment with CS strategies, projects, and objectives
- Maintaining green SLAs, KPIs, and productivity outputs
- Able to identify opportunities for development and optimisation of QA processes and assist with delivery of innovative process solutions
- 10+ years of experience in Quality Assurance or similar customer-centric Senior Management roles with a financial services organisation
- Experience in supporting senior leadership teams in delivery of strategic initiatives and making critical decisions based on an understanding of how relevant factors may impact the performance of the team
- Relevant tertiary qualifications and strong knowledge of applicable regulatory requirements
- Strong analytical skills with the ability to interpret data and make data-driven decisions
The estimated salary for this role is around $200,000 per annum, plus benefits including access to online learning and career planning tools, generous paid and unpaid parental leave, and continuing super contributions while on leave.
About UsWestpac Group has been backing people, businesses, communities, and ideas for over 200 years. As Australia's first bank, we have adapted and evolved, inspired by our customers and a genuine desire to create better futures.
We believe in creating better futures for all our people, customers, communities, and shareholders. This has been our enduring Purpose.
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