Customer Service Professional

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $70,000 - $77,000

Job Title: Customer Service Professional

">Overview:","

In this key role, you will provide exceptional customer service to external and internal customers, ensuring seamless order management from start to finish.

","
  • Manage customer inquiries and issues in a timely and professional manner.
  • Process and fulfill customer orders accurately and efficiently.
  • Provide regular updates on order status and expected delivery dates.
  • Work closely with sales, logistics, and manufacturing teams to resolve any discrepancies or issues.
  • Develop and maintain strong relationships with customers to drive repeat business and improve customer satisfaction.
","Key Responsibilities:","">Responsibilities:","
  1. Deliver high-quality customer service through various communication channels (phone, email, chat).
  2. Manage and resolve customer complaints in a fair and timely manner.
  3. Assist with credit checks and ensure accurate data entry into our ERP system.
  4. Coordinate with suppliers to process purchase orders and ship products to customers.
  5. Perform monthly account reconciliations and resolve any discrepancies.
  6. Identify opportunities for process improvements and implement changes to increase efficiency and productivity.
","Qualifications:","

To be successful in this role, you will need:

","
  • 2-4 years of experience in customer-facing roles, preferably in a similar industry.
  • Excellent communication, problem-solving, and organizational skills.
  • A strong ability to work in a fast-paced environment and adapt to changing priorities.
  • Proficiency in Microsoft Office Suite and ERP systems.
","Benefits:","

We offer a competitive salary package, including:

","
  • Basic salary: $70,000 - $77,000 AUD per annum.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
","Additional Information:","

Hunter Industries is an equal opportunity employer. We value diversity and inclusion in the workplace.

","Keyword: CustomerService

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