Customer Service Professional

1 week ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $78,000
Job Description

We are seeking a highly motivated and passionate customer service professional to join our team.

This role involves providing exceptional service to customers across all banking products through inbound phone calls.

The ideal candidate will have strong customer service skills, be able to work in a fast-paced environment and possess excellent communication skills.

As a key member of the team, you will be responsible for resolving customer inquiries and complaints in a timely and professional manner.

Key Responsibilities:
  • Provide exceptional customer service through inbound phone calls
  • Resolve customer inquiries and complaints in a timely and professional manner
  • Work collaboratively with colleagues to achieve team goals and objectives
Required Skills and Qualifications

To succeed in this role, you will need to possess the following skills and qualifications:

  • Strong customer service skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • High level of resilience and adaptability
Benefits

We offer a range of benefits to support your career development and well-being:

  • Flexible working arrangements
  • Discounted financial products
  • Salary sacrificing options
  • Paid parental leave with no minimum
  • Employee Assistance Program (EAP)
  • 5 employee diversity network groups focusing on First Nations Reconciliation Council, Proudly ME (LGBTQIA+), Multicultural, Gender and Early Career
About Us

We are a unique group of challenger brands providing a genuine alternative to Australian financial services customers and employees. We value diversity and inclusion and believe that our workforce should reflect the customers and communities that we serve.

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