Customer Services Professional

5 days ago

Brisbane, Queensland, Australia beBeeCustomer Full time $100,000 - $120,000
Job Opportunity

This is an exciting role based in Brisbane, overseeing a team of five customer service professionals to deliver music and speech and drama examinations across Queensland.

You will be responsible for managing and supervising staff to support the efficient delivery of examination functions within a commercial context. You will work autonomously to set priorities, monitor workflow, allocate resources and develop local strategies and procedures for the efficient delivery of examinations in Queensland.

You will also coordinate recruitment and selection, including management of casual examination supervisors across Queensland. Additionally, you will coordinate and manage the induction, training and professional development for examiners and examination supervisors.

The Customer Service Consultant reports to the State Manager and is responsible for liaising, consulting and negotiating effectively with internal and external stakeholders in relation to initiatives.

About You:

  • Results focused with a compelling track record in managing people and harnessing front-line resources to deliver positive customer experiences.
  • Strong organisational skills, an attention to detail and the ability to manage a number of operational functions efficiently.
  • A keen eye for sustainable customer service delivery and effective communication skills are important, with experience in handling and fulfilling customer enquiries and building positive relationships with customers essential.
  • Proficiency and experience in using databases and scheduling systems, along with problem-solving abilities and a proactive approach to improving workflows, is required.

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