Service Operations Director

3 weeks ago


Albury, Australia Aon Full time

About the Role

The Service Executive will support the service delivery for a key portfolio of commercial clients, driving long-term growth ambitions in this segment.

Key Responsibilities

  • Provide quality and proactive support to Client Manager / Team Leads on an existing book of clients.
  • Work directly with support teams to ensure accurate and timely completion of tasks.
  • Create fit-for-purpose solutions for clients through the execution of Aon's Go to Market strategy.
  • Build strong relationships with clients, internal and external stakeholders.
  • Handle processing duties including renewals, endorsements, certificates of currency, invoicing and response to day-to-day queries from clients.
  • Manage a smaller book of own clients.
  • Actively contribute in monthly branch and sales meetings and be an eager learner for Aon and external training opportunities.
  • Actively support the utilisation of new systems and processes that support our business growth and improvement.

Requirements

  • Experience in a similar role or within the insurance industry.
  • Strong client relationship management capabilities.
  • First-class communication and presentation skills.
  • A keen entrepreneurial spirit.
  • Eye for detail and quality whilst working under pressure.
  • Eagerness to grow a career in insurance.
  • Tier 1 Qualification and basic insurance technical skills.
  • Bachelor's degree and/or relevant working experience.


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