Service Operations Director
3 weeks ago
About the Role
The Service Executive will support the service delivery for a key portfolio of commercial clients, driving long-term growth ambitions in this segment.
Key Responsibilities
- Provide quality and proactive support to Client Manager / Team Leads on an existing book of clients.
- Work directly with support teams to ensure accurate and timely completion of tasks.
- Create fit-for-purpose solutions for clients through the execution of Aon's Go to Market strategy.
- Build strong relationships with clients, internal and external stakeholders.
- Handle processing duties including renewals, endorsements, certificates of currency, invoicing and response to day-to-day queries from clients.
- Manage a smaller book of own clients.
- Actively contribute in monthly branch and sales meetings and be an eager learner for Aon and external training opportunities.
- Actively support the utilisation of new systems and processes that support our business growth and improvement.
Requirements
- Experience in a similar role or within the insurance industry.
- Strong client relationship management capabilities.
- First-class communication and presentation skills.
- A keen entrepreneurial spirit.
- Eye for detail and quality whilst working under pressure.
- Eagerness to grow a career in insurance.
- Tier 1 Qualification and basic insurance technical skills.
- Bachelor's degree and/or relevant working experience.
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