Government Liaison Specialist

2 days ago

Melbourne, Victoria, Australia beBeeCommunication Full time $74,580 - $90,558
About the Role

The Business Support Officer is the first point of contact for dealing with requests for information, advice or assisting people with complaints in relation to Local Government.

Key requirements of this position include customer relations and communications skills in the context of a regulatory environment. The Business Support officer is also required to provide business reporting, administration support to the unit and liaison with other corporate business areas within the State Government.

This is a hybrid role offering 2 days remote and 3 days onsite.

Duties and Responsibilities
  • Responsible for the first point of contact for all enquiries, approaches and correspondence.
  • Receipt and response to incoming calls and complaints.
Requirements
  • A knowledge of the Local Government Act 2020 (Vic) or experience working in a regulatory environment.
  • Demonstrates high level verbal and written communication skills, ensuring appropriate format, style and approach is taken to deliver best outcomes.
  • Identifies processes, tasks and resources required to achieve a goal: Identifies more and less critical activities and operates accordingly, reviewing and adjusting as required: Develops and implements systems and procedures to guide work and track progress: Recognises barriers and finds effective ways to deal with them.
Preferred Requirements
  • A business or administration qualification is desirable.
  • Knowledge of and/or experience working with legislation.
  • A current Victoria Drivers Licence is desirable but not necessary.

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