Client Care Specialist

1 week ago

Brisbane, Queensland, Australia beBeeCare Full time $65,000 - $85,000
Care Partner

What makes a career in care truly rewarding?

If you excel at guiding individuals towards positive outcomes, have a passion for solving problems, and love making a difference in people's lives, this could be the opportunity for you.

We're redefining aged care by empowering older Australians to stay independent and in control of their lives through self-managed care. We support them in making their own choices, their way.

This isn't traditional aged care - we're building something better, and we need your help.

  • Provide case management and support via phone and email to a dedicated portfolio of clients in an office-based role.
  • Partner with clients to create, review, and adjust personalized care plans, ensuring they understand their options and make the most of their care package.
  • Build trusted relationships with clients, families, and providers by navigating complex issues and sensitive situations with professionalism and care.
  • Confidently handle challenging conversations, guiding clients towards decisions that improve their independence and quality of life.
  • Offer clear education around care packages, helping clients see opportunities to access more services and get the best value from their package.
  • Proactively identify risks and opportunities to enhance client outcomes, ensuring safe, high-quality care supported by accurate documentation.
  • Contribute to a positive team culture through shared learning, collaboration, and a proactive approach to client success.

To succeed in this role, you'll need:

  • Experience in customer-facing roles or call centre work (case management, client support, or account management highly regarded).
  • Confidence managing fast-paced, phone-based interactions with empathy, professionalism, and influence.
  • Strong communication skills, including the ability to educate and guide clients through complex conversations.
  • A proactive approach to uncovering opportunities that help clients make the most of their care package.
  • Calm, solutions-focused mindset when challenges arise.
  • Comfortable using multiple systems, including Microsoft 365 and CRMs, with the ability to quickly learn and adapt to new technology and digital tools.
  • Organised, adaptable, and able to manage competing priorities in a dynamic environment.

Why choose us?

  • State-of-the-art office facilities with excellent amenities, close to public transport, cafes, and restaurants.
  • Vibrant business culture with regular social events.
  • Ongoing training workshops and support from our Learning & Development team.
  • Career progression opportunities across the department.
  • Salary packaging options to boost your take-home pay.
  • Access to Fitness Passport to support your wellbeing.
  • EAP support for you and your immediate family.
  • Employee discounts on groceries, fuel, utility bills, wellness, and more.

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