Current jobs related to Incident Management Specialist - Sydney, New South Wales - Datadog

  • Incident Response Specialist

    4 weeks ago

    Sydney, New South Wales, Australia SecureWorks Australia Pty Ltd (7380) Full time

    Job Title: Incident Response SpecialistSecureworks is seeking a highly skilled Incident Response Specialist to join our team. As an Incident Response Specialist, you will be responsible for managing the technical and non-technical aspects of incident response, conducting investigative analysis, and developing tailored remediation plans.Key...

  • Senior Incident Management Specialist

    4 days ago

    Sydney, New South Wales, Australia Amazon Full time

    Job OverviewWe are seeking an exceptional Senior Incident Management Specialist to join our world-class Central Technical Operations Services (C-TOS) team. As the first line of defense for maintaining high availability on the Amazon Retail Website, this role provides critical incident response and management for the entire Amazon ecosystem.

  • Incident Resolution Specialist

    6 days ago

    Sydney, New South Wales, Australia Mable Full time

    About the RoleMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. As an Incident and Complaints Manager, you will be responsible for leading a team of specialists in managing and overseeing incidents and complaints resolution, ensuring high-quality care services while maintaining...

  • Incident Management Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Palantir Technologies Full time

    Palantir Technologies is seeking a skilled Incident Management Specialist to join our team. As a key member of our centralized team, you will be responsible for managing critical outages and ensuring the stability of our products. Your excellent communication and problem-solving skills will enable you to triage, troubleshoot, and coordinate the resolution of...

  • Service Operations Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Cuscal Limited Full time

    This is an exciting opportunity to join Cuscal Limited as a Service Operations Specialist, where you will play a critical role in ensuring the smooth operation of our mission-critical systems and customer interactions.As a Service Operations Specialist, you will be responsible for managing incidents from start to resolution, assisting incident managers...

  • Incident Management Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Datadog Full time

    This is a challenging role for an Incident and Escalation Manager with Datadog, a leading company in AU. The team is growing rapidly, and this is an opportunity to join at an exciting time.The Incident and Escalation Management team (IEM) is part of Datadog's Global Support Engineering (GSE) organization. The purpose of IEM is to continuously improve...

  • Incident Response Manager

    1 month ago

    Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time

    About the RoleWe are seeking an experienced Incident Response Manager to join our Cyber Detection and Response team at Commonwealth Bank of Australia. As a key member of our team, you will be responsible for leading and managing major and critical incidents, as well as guiding and mentoring Incident Responders across your crew.Key Responsibilities:Analyse...

  • Critical Incident Resolution Specialist

    3 days ago

    Sydney, New South Wales, Australia Macquarie Full time

    At Macquarie, we're shaping the future of finance. Our Technology division is a key driver of this vision, delivering intuitive solutions with people in mind.We're seeking an experienced Critical Incident Resolution Specialist to join our Enterprise Service Management team. This role plays a critical part in ensuring the integrity and resilience of our...

  • Incident Management Specialist

    7 days ago

    Sydney, New South Wales, Australia Interactive Full time

    About the Role:At Interactive, we're not just a tech company - we're a dynamic force in the tech landscape, constantly growing and evolving. Our Incident Management Team is geared up to tackle any technical challenges our customers may encounter. Key Responsibilities:Act as a single point of call for major incidents, providing clear communication and...

  • Cybersecurity Incident Response Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're seeking a highly skilled Cybersecurity Incident Response Specialist to join our team. As a key member of our Incident Response team, you will play a critical role in helping our clients respond to and recover from cyberattacks. Your expertise in full-lifecycle data breach investigations, troubleshooting, and system restoration will be...

  • Cyber Incident Response Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Macquarie Full time

    Cyber Incident Response SpecialistMacquarie's Cyber Threat and Incident Response team is seeking a Cyber Incident Response Specialist to enhance our cyber incident preparedness and response capabilities. As a key member of our team, you will be responsible for testing and validating incident response playbooks, assessing the efficiency of processes, systems,...

  • Incident Response Specialist

    2 months ago

    Sydney, New South Wales, Australia SecureWorks Australia Pty Ltd (7380) Full time

    Job SummaryWe are seeking a highly skilled Incident Response Specialist to join our team at SecureWorks Australia Pty Ltd (7380). As a key member of our Incident Response team, you will be responsible for delivering emergency incident response services to our customers.Key ResponsibilitiesManage the technical and non-technical aspects of incident response,...

  • Incident Resolution Specialist

    1 week ago

    Sydney, New South Wales, Australia Mable Full time

    We are seeking a highly skilled professional to join our team as an Incident and Complaints Manager at Mable. The successful candidate will be responsible for leading a team of Incidents and Complaint Specialists, managing and overseeing all aspects of incidents and complaints resolution. This role plays a crucial part in enhancing the overall quality of...

  • Cyber Incident Response Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Clyde & Co Full time

    About the RoleClyde & Co is seeking a highly skilled Cyber Incident Response Specialist to join our team. As a key member of our cyber incident response practice, you will play a critical role in helping our clients manage the lifecycle of a cyber incident, related investigations, and litigation.Key ResponsibilitiesProvide crisis and reputational management...

  • Incident and Complaints Manager

    1 month ago

    Sydney, New South Wales, Australia Mable Full time

    Incident and Complaints ManagerMable is seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Manager. This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.Key ResponsibilitiesIncident ManagementDevelop and implement effective incident management...

  • Incident and Complaints Manager

    1 month ago

    Sydney, New South Wales, Australia Mable Full time

    Incident and Complaints ManagerMable is seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Manager. This role plays a crucial part in enhancing the overall quality of care and client satisfaction within our organization.Key ResponsibilitiesIncident ManagementDevelop and implement effective incident management...

  • Incident and Complaints Resolution Manager

    3 weeks ago

    Sydney, New South Wales, Australia Mable Full time

    About the RoleMable is an online platform connecting Australians looking for disability and aged care support to independent support workers. We are seeking a highly skilled and dedicated professional to join our team as an Incident and Complaints Resolution Manager.Key ResponsibilitiesDevelop and implement effective incident management procedures and...

  • Incident Management Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Palantir Technologies Full time

    Transformative Role at PalantirPalantir Technologies is seeking a skilled Incident Management Engineer to join our team. As a key member of our centralized team, you will be responsible for managing critical outages and ensuring the stability of our products.Key ResponsibilitiesDevelop a deep understanding of Palantir's product and delivery...

  • Cybersecurity Incident Response Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're seeking a highly skilled Cybersecurity Incident Response Specialist to join our team. As a key member of our Incident Response team, you will play a critical role in helping our clients respond to and recover from cyberattacks.About the Role:As a Cybersecurity Incident Response Specialist, you will be responsible for leading and...

  • Cybersecurity Incident Response Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Arctic Wolf Full time

    At Arctic Wolf, we're seeking a highly skilled Cybersecurity Incident Response Specialist to join our team. As a key member of our Incident Response team, you will play a critical role in helping our clients respond to and recover from cyberattacks.About the Role:As a Cybersecurity Incident Response Specialist, you will be responsible for leading and...

Incident Management Specialist

2 months ago

Sydney, New South Wales, Australia Datadog Full time
About the Role

This is a challenging opportunity to join Datadog's Global Support Engineering organization as an Incident and Escalation Manager. The Incident and Escalation Management team (IEM) plays a critical role in ensuring a seamless customer experience during incidents and critical moments.

Key Responsibilities
  • Drive the resolution of incidents and escalations impacting customers
  • Provide incident and escalation response and/or management for customers
  • Design and implement real-time and proactive monitoring of customer's infrastructures
  • Prioritize, manage, and own customer issues from start to finish
  • Monitor and manage communications during incidents
  • Collaborate with stakeholders across Datadog and its partners worldwide to enhance customer experience
  • Lead projects to deliver operational improvements as Datadog evolves
  • Create and review documentation as well as incident and escalation training
  • Identify and troubleshoot recurring cloud infrastructure issues
  • Hire and mentor stakeholders and peers in incident and escalation management
Requirements
  • 3+ years demonstrable Incident Manager experience (escalations is a plus)
  • 1+ year of experience in Support, Network, Solutions Architecture, or similar IT role
  • Someone with a Bachelor's degree in Computer Science, Information Science/Technology, Engineering or equivalent experience
  • Familiar with Cloud computing, experience with Python, JavaScript or Shell scripting
  • Able to correlate behaviors based on known interdependencies
  • Experienced driving projects from conception to delivery, demonstrated problem-solving experience, and ability to work in challenging fast-paced environments
About Datadog

Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you're passionate about technology and want to grow your skills, we encourage you to apply.

Benefits and Growth
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • Intra-departmental mentor and buddy program for in-house networking
  • An inclusive company culture, opportunity to join our Community Guilds
  • Generous global benefits