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Membership Associate

2 months ago


South Melbourne, Victoria, Australia Costco Wholesale Full time
{"title": "Membership Clerk", "description": "Job Summary

We are seeking a highly skilled and customer-focused Membership Clerk to join our team at Costco Wholesale Moorabbin. As a key member of our membership team, you will be responsible for providing exceptional customer service, processing membership applications, and maintaining accurate records.

Key Responsibilities
  • Welcoming and communicating with members and potential members, in person, by phone, or by mail.
  • Answering questions, resolving problems, and explaining membership, warehouse, and credit programs.
  • Providing and arranging for prompt and courteous member service, including answering phone calls, checking item availability, and directing members to product and service locations.
  • Processing new memberships and membership maintenance, including keying membership information into the computer, keeping logs and paperwork, and obtaining supervisor approvals when necessary.
  • Following safety and security procedures, including verifying identity and business information for membership.
  • Collecting membership dues and issuing receipts.
  • Issuing membership cards and employee name badges.
  • Assisting at the refund counter or with marketing as necessary.
Requirements
  • High school certificate or higher.
  • Responsible Service of Alcohol certification preferred but not essential.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career growth and development.

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