Client Service Associate for Veterinary Practice

3 weeks ago

Albany Creek, Queensland, Australia VetPartners Full time

Role Overview

Brisbane Veterinary Specialist Centre is seeking a part-time Client Service Officer to join its dynamic team.

About BVSC

At BVSC, we provide gold standard veterinary care and support to our clients and their pets. Our goal is to create a welcoming environment where clients and team members feel valued and respected.

Responsibilities

As a Client Service Officer, you will provide exceptional service by welcoming clients, answering queries, and managing appointments. You will also handle incoming phone calls, screen and direct calls, and take messages according to agreed protocols. You will maintain effective communication with veterinary staff and clients, perform invoicing, payment follow-ups, and insurance documentation, and manage client records.

Requirements

To be successful in this role, you will require a minimum of one year's experience in a reception or client service role. You will need strong verbal and interpersonal communication skills, practical problem-solving abilities, and a compassionate attitude towards animals and their owners. You will also need competence in MS Office and familiarity with veterinary practice management software. Experience in a veterinary or human healthcare setting is highly desirable.

What We Offer

We offer a supportive and collaborative work environment, continuing education, and opportunities for professional development. You will also receive a competitive salary and employee benefits package, as well as a first-class employee assistance program.

If you are passionate about providing outstanding client service in a veterinary setting, we encourage you to apply.

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